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brian hinshaw

on 20 November 2009

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Transcript of eGBS

eGBS centralized routing
job costing
business intelligence Collaboration everyone on ONE opportunity
view based on roles
see who's doing what now
centralized document storage electronic Global Business Solution Building
Blocks Centralized
Routing one eCRM support request
detailed SSRF received
engage 1 or multiple teams
assist in cross team requests
engage sales when needed Workflow system "knows" next step
track progress by status
engage sub teams
quality reviews
create eCRM WR* *requires development work Job Costing financial modeling
actuals for equipment & services
engage pricing teams
document generation* Business
Intelligence automated metrics dashboard
adhoc reports
SAS BI dashboard
schedule & send reports
multi source data integration http://egbs.web.att.com Interfaces eCRM
PCS Homer
IBS Web Biller*
*currently being developed
Full transcript