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Intro Communication by Schulz von Thun
Transcript of Intro Communication by Schulz von Thun
explained by the 4-sides-model by F. Schulz von Thun
Introduction Anatomy of a message each message has
(= sides) Factual Information Appeal Relationship Self-revelation Sending & Receiving Appeal "What I want to make you do"
aimed effect, attempted influence on someone
can be open (advice)
or hidden (manipulation) "What I think about you"
"How we get along"
Depending on the way of formulation, body language, intonation, etc. Self-revelation "What I tell you about myself"
mix between conscious self-expression
and always unintended self-revealing Relationship Facts "What I inform you about"
The matter of facts, data,
information a b C d We send coded news We decode a
received message Sometimes decoding all components right
is complicated! a b C d a b C d B?!d What happened? the receiver had trouble decoding the message;
because the focus of decoding
(the ear heard with / the side looked at)
lay just on the component Relationship The response is aimed on the
side and means to
reject this message Relationship The rejection was not directed to the
"The light is green"
which the receiver would agree to Fact An Example to explain what goes wrong on
some conversations situation: 2 people
go by car, the sender comments on the receiver (driver) "Go faster, then we can make it!" "The light is green" "I'm in a hurry" "What I think about you" / "How we get along"
Depending on the way of formulation, body language, intonation, etc. received
message sent news Facts sended
news Appeal Self-
Revelation Relationship "The traffic lights are green!" "The light is green" "Go faster, then we can make it!" "I don't trust your skill" / "You need my help" "I'm in a hurry" EACH single news
contains many different messages
at the same time! (conscious and unconscious) "Do you drive or do I ?!" "The traffic lights
are green!" send
message "The traffic lights
are green!" "I don't trust your skill" /
"You need my help" "Do you drive or do I ?!" "I don't trust your skills!" /
"You need my help" = I don't need your help! received
message sent news all messages you send
have the 4 components
appeal and relationship! communication becomes complicated and problematic if you listen only one-sided How to avoid complicated communication then? be aware
of all the 4 components when you listen give feedback
of what you heard
(even if you think you know the meaning) more info
in the next prezi! Here some first tips: