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on 27 February 2015

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Transcript of Desk.com

Standards Salesforce project
Desk.com ongoing trial in UK office

Some background
Quicker to search than Outlook
Easy to pass a case to colleagues
Can use standard replies - saving time and ensuring consistency
Can see status of case at a glance - even if assignee is away
All information relating to a case is in one place
What's good about Desk.com?
Less reliant on Outlook - Desk.com is a more appropriate tool to do the job
Easier collaboration between staff
Single view of customer interactions - useful for salespeople
Potential to gather data on the type of enquiries - identify 'pain points' for customers and solve them
How will it help the business?
Let's take a closer look
One complete support application
What is Desk.com?
"A customer service application that helps companies deliver outstanding customer support"

Questions or comments?
It can replace Outlook for our customer service enquiries
Next steps
Our plan is to roll out Desk.com to all the European sales offices, Bury, and the product management team by the end of this financial year - subject to a detailed implementation plan being agreed
Full transcript