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Towards a Smart Gov

For FutureGov SAARC 2013
by

Wasantha Deshapriya

on 20 January 2015

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Transcript of Towards a Smart Gov

Towards a Smart Government
This ideally requires
Assessment of current situation
Identify achievements and challenges through a SWOT
Then come up with proposal for Smart Gov
Due to the time limitation, both above will be amalgamated
In order to build a Smart Gov we need "Smart strategies"
Smart is "Doing more with Less"
1)Smart Leadership
2) Smart eServices
3) Smart use of eGov
4) Smart Operational Model
1) eGov Leadership:
What we achieved
since 2005
We have come from zero eGov awareness to certain
level of understanding of eGov by public managers;
but is that enough?
Challanges:
Weak institutional framework for driving and monitoring eGov work
No sharing of eGov vision by public managers
Not understanding of capability of eGov for Good Gov and lack of commitment
CIOs are not empowered and a weak group in collective terms
ICTA has a limited mandate & not proactive
Wasantha Deshapriya
Director, Re-Gov, ICTA
For CIOs: Workshops and conferences on policy and best practices, Study Visits
eGov certificate program, eGov PG Diploma program, MBA in eGov
For HoDs: Awareness -Workshops and conference on policy and best practices, Study Visits, ICDL Training
For Technical leaders:
Joomla to php, mysql, CCNA
Over 200 local workshop and 10 international conferences
15,000 ICDL qualified
500 CIOs trained on eGov specific areas
600 trained on Joomla
200 on other technologies
Towards Smart Leadership
Improved, Institutional framework for ensuring the success of eGov projects
Special but mandatory eGov HRD programmes for entire public management to make them understand and share Re-Gov vision
Empowered CIOs to work as a CIO Council
ICTA to be more proactive, responsive and accountable
eServices
What is on offer?
Information services
Interactive services
Transactional
services
Whole-of-Gov services
(Conected Gov Services)
Digital Intermediary
services
Over 2500 service information through GIC on trilingual, 7x14 basis over voice
Mobile
66 services
15 transactional services
2 Whole-of-Gov Services
Challenges Identified:
No enough eServices
Extremely low usage due to lack of publicity
No mobile strategy
Need more transactional and Whole-of-Gov services
ICTA can not provide all the eServices
Towards Smart eServices
Smart services via mobile, online, tablets, telecenters, and information intermediaries
Strategic Communication to create publicity for eServices; collaborate with govt to improve publicity
whole of government approach and an integrated multi-channel delivery strategy
Open standards
“Mobile First” policy
Mobiles and telecenters to extend the reach of quality public services to all parts of the country
More eServices, fully transactional services by national priorities and user demand
Web
Exam certificates
Utility Payments
Shippers Permits
Vehicle Information
Smart Use of eGov: Current Situation
Information System:
Few enterprise systems; Passpost, EPF, Driving License, Road Tax, eHRM
Few supporting systems; Payroll, Accounting package
Common Information Infrastructure
Gov common Network: Lanka Gov Network (LGN): widely used
Middleware Infrastructure (Lanka Gate): rarely used
Lanka Govt Cloud: rarely used
Lanka Gov Payment Services (LGPS): rarely used
GovSMS; rarely used
Gov Information Centre: moderately used
Legal Infrastructure and Information Security
eLaws; rarely used
Information Security: Low awareness and implementation
Project Management
Business Process Re-engineering
Change Management
Monitoring and evaluation
Rarely used
Challenges ?
Towards Smart use of eGov
Improve the use (reuse) of common infrastructure
Improve Gov 2.0 aspects: eParticipation, Social Media, Open Data, Open Gov
Comprehensive transformation through use of BPR and ICT
Think Big, Start Small, Roll Out Fast (small projects, fast completion)
Results oriented Project Mgt, Change Mgt and M&E

Smart Operational Model:
Current Situation
ICTA
Mostly (single) donor funded (have completed over 40 projects)
eGov projects are fully funded by ICTA
No responsibility by client organization
Supported by PMs, Technology Team, LGII & SLCERT
Reporting mechanism wrt eGov unclear
Attempts to work through PSC, PMC etc
Gov Organizations
eGov illiterate HoDs, part time CIOs, lack of ICT professionals make gov organizations fully dependent on ICTA
No/meagure funding for eGov

Solution Providers
No clear view on BPR and expected solutions
Weak technical approaches
Poor PM approach
Poor SQA approach
Challenges
Weak Engagement model; Supply driven
Funding model
Governance model
M&E, PM and CM approach
Towards a Smart Operational Model
Shift from supply-driven mode to demand-mobilization through more accountability
Cost recovery based implementation approach
PPP funding approach
Improved Governance through a better institutional arrangement
Gov 2.0 Aspects
Collaboration
Citizen Engagement: Social media, blogs, forums
Open Data
Open Government

Low Usage
"
eTansformation is not "One-off-thing""
Dr Nagy Hanna

Mobile Apps
Over 400 trilingual websites
(developed, registered and hosted)
Full transcript