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5. CM2# Tactics: Web development and SEO
Transcript of 5. CM2# Tactics: Web development and SEO
the sequence of interactions across different media and online presences which a consumer takes as they use, seek information, products or entertainment online.
Design of online presence should consider:
Ease of locating the site through search engines
Services provided by partners online on other websites
Quality of outbound communications such as e-newsletters
Quality of processing inbound e-mail communications from customers
Integration with offline communications and touch points like store and phone as part of multichannel marketing
Planning website design and development
The main development tasks, scheduled as part of the planning process:
1. Pre-development task e.g. domain registration, host choice, objectives and aims setting
2. Analysis & Design considers customer persona, business objectives, prototypes and information architecture
3. Content developing and testing e.g. creation of prototypes, visual design, database integration, usability and performance testing
4. Publishing or launching the site – soft launches, testing before mass launch
5. Pre-launch promotion communications e.g. SE registration, SEO or PR activity
6. Ongoing promotion – post launch activities including Pay-Per-Click, SEO, Competitions, Discounts etc.
Who should be involved in a website development ?
Typical profiles of team members follow:
Site sponsors – senior managers who pay for the site
Site owner – marketing or e-commerce managers who take site ‘ownership’
Project manager – responsible for planning and coordination of the website project
Site designer – responsible for ‘look & feel’ of the site, includes styling and transferring brand value
Content developer – write copy and convert the copy to a web friendly form
Webmaster – ensures quality, speed, availability, connection with company database, graphic design and content development
Stakeholders – internal staff who need knowledge of the web presence
Initiation of the website project provides a framework that ensures:
There is management and staff commitment to the project
Objectives are clearly defined
The costs and benefits are reviewed so that the appropriate amount of investment in the site occurs
The project will follow a structured path, with clearly identified responsibilities for different aspects such as project management, analysis, promotion and maintenance
The implementation phase will ensure that important aspects of the project, such as testing and promotion, are not skimped
The website development
Domain name registration criteria
Register as many ccTLDs (e.g org.uk) and/or domains extension
Selecting a host provider criteria:
Designing the user experience
– the design phase defines how the site will work in the key areas of the website structure, navigation and security.
Designing the user experience
Who are the important users?
What is there purpose for accessing the site?
How frequently will they visit the site?
What experience do they have?
What nationality are they?
What type of information are the looking for?
Use of information e.g. download, print or read.
Browser, Speed, Screen sizes?
Elements of site design include:
Site design & structure
Information Organising Schemes
Information organisation schemes
Exact – e.g. alphabetical or chronological
Ambiguous – e.g. categorise in topic areas
Hybrid – a combination of Exact and Ambiguous
Site navigation schemes
Consistency e.g. menu options
Simplicity e.g. limited no. of options
Narrow and deep
Fewer choices, more clicks to reach required content.
Broad and shallow
More choices, fewer clicks to reach required content
– management of text, rich media, audio and video content aimed at engaging customers and prospects to meet business goals published through print and digital media.
Elements that need to be planned and managed include:
Content engagement value e.g. product info, games
Content media – plain text, rich media, podcasts, streamed video
Content syndication – feeds, emails, direct submissions
Content participation – enable comments, ratings & reviews
Content access platform - digital access platforms such as desktops & laptops for different screen resolution and mobile devices
Evaluation and improvement of digital channel performance
the process of quantifying
of past actions through acquisition, collection, sorting, analysis, implementation and dissemination of appropriate data.
Effectiveness- meeting process objectives, delivering the required outputs and outcomes
Efficiency- minimising resources or time needed to complete a process
Performance measurement process
1. Creating a performance management systems
Stage 2. Defining the performance metrics framework
Performance measurement framework should:
Assess which strategic goals are achieved
Assess to what extent digital marketing contributes to the business
Assess effectiveness of digital marketing tactics and implementation
Assess the impact of digital marketing on the satisfaction, loyalty and contribution of stakeholders
Enable comparison of performance of direct digital channels with other channels
Assess digital marketing performance against competitors’
Stage 3. Tools and techniques for collecting metrics and summarising results
Site activity data
- information on content and services assessed by e-commerce data (e.g. hit-click, page impressions, unique visitors, page per visit, vsits per visitor .
Design for analysis
- measures designed to better understand the audience of a site and their decision points. (e.g. breaking up a long page to see which parts are of interest for consumers, grouping content by audience type, measure attrition at different points in a consumer journey)
– testing of two different versions of the page or a page element such as heading, image or button for effectiveness
- advanced form of AB testing, it enables simultaneous testing of pages for different combinations of page elements that are being tested
– detail analysis of visitor behaviour in order to identify improvements to the site.
How to select web analytics tool???
Integration with other data sources
Marketing research using the Internet
Internet-based market research
– the use of online questionnaires and focus groups to assess consumer perceptions of a website etc.
Website feedback tools
Site user satisfaction surveys
Single page feedback tool
Other: focus groups, mystery shopping, online survey tools
Online consumer experience
- the combination of rational and emotional factors of using a company’s online services that influence consumers’ perceptions of brand online
Speed (page download performance)
Availability (ease with which user can connect to the site)
The website project
the identification of the requirements of a website. Techniques to achieve this may include focus groups, questionnaires sent to existing consumers or interview with key accounts
a design approach which is based on research of user characteristics and needs
Marketing-led site design:
site design elements are developed to achieve consumer acquisition, retention and communication of marketing messages.
Marketing-led site design performance drivers:
Consumer acquisition; clear value proposition
Consumer conversion: transformation of visitors into consumers
Consumer retention: repeated visitors, returning consumers
Service quality; site navigation, performance, availability, responsiveness to enquiries
Branding: online interaction with brand
– an approach to website design intended to enable the completion of user tasks.
– an analysis of an existing site prototype by an experienced usability expert who will identify deficiencies and improvements to a site based on their knowledge of web design principles and best practice.
Steps to usability testing:
Identifying representative users of the site and their tasks
Asking them to perform the task
Observing how they succeed
Web accessibility requirements
Business imperative to ensure site is accessible:
Number of visually impaired people
Legal requirements (UK Disability Discrimination ACT)
Number of users with less popular browsers or variation in screen resolution e.g. Lynx, Opera
More visitors from natural listings on Search Engines
: an approach to the site design intended to accommodate needs of site users who use different browsers and settings
Support customers from a range of countries with:
Different product needs
Cultural differences (cultural adaption)
Designing the information architecture
– The combination of organisation, labeling and navigation schemes of an information system.
Involves creating a plan to group information logically – known as a
site map (blueprints);
a graphic or text description of the relationship between different groups of content on a site
(supporting users to locate the content or offers they are looking for through search engines or when browsing or searching on the site)
Search Engine Marketing (SEM)
Search engine marketing
– Promoting an organisation through search engines to meet its objectives by delivering relevant content in the search listings for searchers and encouraging them to click through to the destination site.
Two distinct methods of SEM:
Search engine optimisation (SEO)– structured approach used to increase the position of a company in Search Engine Ranked Pages (SERPs)
Paid search marketing – also known as Pay-per-click (PPC) delivers results form the sponsored listings within search engines .
Know your target audience
Use automated keyword suggestion tools (e.g. AdWords)
Analyse the competition (e.g. SEO toolset)
Eliminate ‘too general’ keywords/ be specific
- simple one or two-word phases that are typically very general in nature and attract a large volume of individual search requests
- complex queries that contain more words that are specific in nature and attract a lower volume of search traffic
Successful keywords should focus on:
Volume- number of users using the keywords to search
Competitiveness- number of sites using the same keywords
Profitability- based around product and service and their margin
Search Engine Optimisation
are software processes, used by Search Engines, to crawl links between sites and Index Web Pages.
Identify relevant pages
Assess any changes
Retrieve a reference URL for analysis and indexing
An index based on crawling activities and analysis.
Leads to Search Engine Results Pages
Aims to present relevant data based on the customers search phrase
Query request & results serving
SE accepts query.
Assesses user location via IP address
Passes information to relevant data centre & returns a search results page
Ranking occurs in real time.
Search engine algorithm & ranking factors
Search engine algorithm
- special programmes that use variety of formulas to ‘score’ a sites’ relevance to the uses’ original query
Matching between web page and key phases search (on-page optimisation)
Links into the page (inbound or backlinks)
Page metadata description
Tagged visual content
All flash websites
Image maps and other non-script navigation
Dynamically navigated pages
SEO vs. PPC
Significant traffic driver
Potentially low cost visitors
Lack of predictability
Time for results to be implemented e.g. new sites may be months
Complexity & Dynamic nature e.g. what is the algorithm used?
Poor for developing awareness in comparison with other channels
Advertising cost is minimalized
Simpler than SEO
Competitive and expensive
Requires specialist knowledge
Levels of localisation:
Standardised Websites – one site fits all
Semi-localised websites – variations with contact information
Localised websites – includes language translation
Highly-localised websites – includes time, date, post code, currency formats
Culturally customised websites – complete ‘immersion’ in the culture of target customers