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UNL 3.29.18

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by

Erin Walter

on 24 August 2018

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Transcript of UNL 3.29.18

Why Care About Engagement?
Employee engagement is the emotional
commitment an employee has to the
organization and its values, vision and mission, resulting in the increased use of discretionary effort.
Gallup Poll
Engaged
Average
World
Class
Tasty
Catering
Dis-Engaged
Active Dis-Engaged
33%
50%
17%
67%
26%
7%
94%
6%
0%
Formula for
Employee Involvement
Recognition and Reward
Sustainable Organizational Success
+
+
+
+
=
Systems & Processes

Recognition & Reward
Consequences or Outcomes
Tasty Catering - 2017
94% Employee Engagement
9,564 Events
111 Errors Realized by Clients
98.8% Success Ratio
2017 Sales up over 2016 + 3.4%
2017 Profit up over 2016 + 12%
Awards
APA – Psychologically Healthiest Small Work Place
IPA – Psychologically Healthiest Workplace in IL
Forbes Magazine – 2016 Top Small Company
#1 Best Place to Work in Illinois
Catering Magazine’s Best US Catering Company
Wall Street Journal’s Top Small Workplace
Inc. Magazine’s Best Small Workplace
Their Companies
Rios Ventures
AZ Real Estate
2006 Tim



2007 Jamie Tim



2009 Jamie Erin Tim



2010 Eugene Francisco
Eduardo MariCarmen
2010 Tim




2010 Tim



2011 Erin Jamie Tim


2014 Paul
Thomas J. Walter
www.ThomasJWalter.com
Follow Me On:
EMAIL: Tom@tastycatering.com
LINKEDIN: Thomas Walter
TWITTER: @TomWalter1971
Required Staff
303
149
100
Leadership
Culture
Human Capital
Systems and Processes, Financial
Transparency and Communication
That Scary Word!
CHANGE
Leadership
Thomas J. Walter
(Communication & Transparency)
"A basic human need"
Leadership
Culture
Human
Capital

(Communication & Transparency)
= Sustainable
Effective Organization

+
+
+
Formula for
Employee Entanglement

Culture
Culture cannot be replicated whereas products, capabilities and services can
A prized culture attracts and retains top performers
Tasty Catering's Core Values
Core Values
Freedom & responsibility within the culture of individual discipline
7.
1.
Always moral, ethical & legal
2.
Treat all with respect
Quality in everything we do
3.
4.
High service standards
5.
Competitiveness: strong determination to be the best
6.
An enduring culture of individual discipline
Culture underpins competitive advantage and higher financial performance
Human
Capital
Screen for skill, hire for culture
60,000 thoughts per day - 6% to 8% is the average amount given to the organization
Remove disruptors - result is increased discretionary thinking
Prevent amygdala hijack for maximum entanglement and discretionary thinking
Systems & Processes
Systems & processes provide guidelines reducing the need to "manage" and allow the ability to "lead"
Great Game of Business - open book management if done correctly, creates personal and organizational alignment
-The Great Game of Business Stack & Burlingham
Effective internal communication tools including "everyone has their say, but not necessarily their way" and peer to peer communication
Recognition
& Reward

Monetary incentives alone, are not effective to value driven human capital
R & R benefits and focuses on the individual, not the organization
Intrinsic - Extrinsic - Altruistic
Elina Ibrayeva, Ph.D.
Assistant Professor,
Department of Management
March 29, 2018
Culture engages employees, inspires loyalty and increases discretionary effort
Suggs Transportation
Julie Goosetree
Tuba Skinny: Engagement in the Workplace
They start with values: tempo, chord, chord changes, solos
Their agreed upon vision is to make beautiful music
Their mission is to play a melody with free interpretation based on values
Watch the clarinet and saxophone. Watch the non-verbals between the coronet and trombone, then the two reed players - they realize this is special
Leadership culture is a way of conceptualizing leadership that puts attention on both individual and collective beliefs and practices.
Mary Parker Follet - 1925
First 100 years of leadership science focused on the "heroic" leader
Leadership defined as something an individual with positional authority was or did
This style no longer addressed organizational need due to the diverse spectrum of the workplace
A significant emerging area in leadership is as a plural or collective
"The most essential work of the leader
is to create more leaders."
The Tasty Catering Leadership Style
Authentic leadership within a collaborative leadership culture
No heroic leader with positional authority
Individual leadership which creates a culture in which collective intelligence innovation and adaptation becomes the status quo
Crowd sourcing wisdom and knowledge
How Tasty Catering Achieved a Collaborative Leadership Culture
Employee defined culture
Hire leaders
Teach the science of leadership
Create a collaborative leadership culture platform
Employee Defined Culture
Creates an assumed behavior of leadership
Core values provide the platform for individual leadership
- Especially #6 & #7
Hire Leaders
Screen for skill and leadership
- hire for culture match
Teach the Science of Leadership
Tasty Catering's leadership foundation
Emotional intelligence - IQ
Positive psychological capital
Ethics
Avoid amygdala hijacks
Three steps to high performance leadership
Measure
Mary Parker Follet - 1925
Leadership is not defined by the exercise of power, but by the capacity to increase the sense of pwer of those led.
The best leader knows how to make his followers actually feel power themselves, not merely acknowledge his power.
Tasty Catering's Core Values
Core Values
Freedom & responsibility within the culture of individual discipline
7.
1.
Always moral, ethical & legal
2.
Treat all with respect
Quality in everything we do
3.
4.
High service standards
5.
Competitiveness: strong determination to be the best
6.
An enduring culture of individual discipline
Employee Defined Culture
Creates an assumed behavior of leadership
Core values provide the platform for individual leadership
- Especially #6 & #7
Success through teamwork is accented and rewarded
Provides a basis for authentic leadership
Culture – Four Advantages of a
Sound Organizational Culture
Culture cannot be replicated whereas products, capabilities and services can
Prized culture attracts and retains top performers
Culture underpins competitive advantage and higher financial performance
Culture engages employees, inspires loyalty and increases discretionary effort
MNGT 301
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