Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Transcript of Conflict
Case Studies in Quality Conflict Management
Brad Heckman, CEO, New York Peace Institute
Aims to solve conflict as partners rather than as opponents.
Aims to transform problems into creative opportunities.
Aim to build communication tools in order to build rapport. Use listening to clarify understanding.
Aims to apply strategies that attack the problem not the person
Aims to eliminate "power-over" in order to build "power-with" others.
Aim to express anger, fear, hurt, frustration, etc. wisely in order to effect positive change.
Willingness to Resolve
Aims to foster an atmosphere of cooperation into the conflict resolution. Acknowledgment that the best solutions are corporate.
Mapping the Conflict
Aim to define the issues that lie at the heart of the conflict in order to chart common needs and concerns.
Development of Options
Aim to develop creative solutions together because this type of behaviour fosters cooperation as well as ownership of the eventual solution.
We all have distinctive viewpoints that may be equally valid from where we stand. Each person's viewpoint makes a contribution to the situation and requires consideration and respect in order to form a complete solution. Remember that the person on the other side sees the righteousness of their cause just as clearly as you do.
Conflict Resolution Assignment