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X Marks the spot!

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Ian Parrott

on 14 November 2012

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Transcript of X Marks the spot!

Engage 10 years telecommunications experience

Training background to help with coaching & development

Experience of using Social Media engaging with customers on a daily basis

Promote voice of the brand & Self-care

Ability to communicate at all levels

Remain highly motivated & always have a positive outlook

Experience of managing a team Me, myself & I Recruit the right people

Develop both new & existing members

Ensure performance is monitored Fix Navigate Ensure we take on members with an active interest in Social Media

Ensure all members have the room to grow

Keep members informed of individual & team performance Excite Make the environment challenging but fun

Ignite courses, inform members of upcoming opportunities, Pathfinder, time with other departments

Use tools to ensure measures are being met and reward progress through use of incentives By following these simple steps I can ensure our team members are not only passionate, driven & determined people who are given the room to develop themselves and maintain great relationships with every customer interaction; ensuring engagement at every level and offering every customer a great Virgin Media Experience. Ian Parrott X Marks the spot! Happy team members = happy, engaged customers = added value to the business
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