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Business correspondence

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by

DARYA NOVIKOVA

on 21 March 2017

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Transcript of Business correspondence

The format of business letters
You write most business letters with the intention of getting the reader to respond. Write your business letters with a clear purpose, making those letters error-free, friendly, and pertinent.
All business correspondence should be on company letterhead, and the form of the rest of a business letter is standardized.
Business correspondence
The physical properties of business letters
Basic rules
It's wrong! or 5 "Don't"
Elements of business letter
Business letters should be printed on sets (standard-sized paper) apart from personal letters. You may choose to print the letter on letterhead.
If you use letterhead, you do not need to type your address on the top of the letter. It is necessary to use quality ink that won't smear or fade. If you are mailing the letter, use a business-sized envelope.
Types of business letters
Sales Letters
Order Letters
Complaint Letters
Agreement Letters
Inquiry Letters
Letters of Recommendation
Letters Acknowledgment
Covering Letters
Appreciation Letters
Apology Letters
Cancellation Letters
Confirmation Letters
Credit Letters
Follow up Letters
Marketing Letters
Permission Letters
Transfer Letters
1. Don’t make the recipient constantly consult with dictionary in order to understand to email.

2. Don’t mess with the contact.

3. Don’t’ lose your professional face because of the smileys.

4. Don’t press “send” until you have a short yet comprehensive email subject.

5. Don’t irritate people with your “Urgent” mark
3. Greeting or salutation
4. Body
5.Complimentary close
6.Signature
7. Final notations
1. Dateline
2. Recipient address: The recipient address is composed of:
Addressee’s courtesy title and full name
Addressee’s business title
Business name
Street address
City, state, and zip code
Full transcript