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Thriving Through Change
Transcript of Thriving Through Change
Context of Change
Resistance to Change
The Transition Process
SCARF Model of Resistance
Relative importance to others
Desire to predict the future
A sense of control over events
Safety and belonging with others
Perception of fair exchanges
What are the dynamics of change
Why people react to change
How to be resilient in times of change
What We’ll Cover Today
Your Goal Today is...
Involvement in future
state problem solving
I need to know
what’s going on.
Why is it important?
I want to be involved and
have a chance to influence.
I am involved in this change
and have some ownership
of new processes.
Dynamics of Resistance
Warm up Exercise
1. Get in pairs - one
turn around and
to your appearance
4. Face each other and
5. Repeat steps 1 - 4 but with
Ask Better Questions
Do What You Love
Share one example of a
personal or professional
change you have
What pattern did your previous example of change follow?
What is your order of
In your previous example of change, what helped you move you out of the Neutral Zone or shorten its
Which levels of resistance did your previous example of change have?
Why are we doing this?
What problems are we solving?
What are we trying to accomplish?
What is the road map for getting where we need to go?
What is going to happen over the next X months?
What happens first, second, third?
What is the end game?
How is it going to work?
What is changing and what isn't?
What is my role?
How will I be involved?
Do I have an opportunity for input into the change plan?
When will I be trained?