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TRiO Mentor/Tutor Orientation

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Johana Bencomo

on 8 March 2014

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Transcript of TRiO Mentor/Tutor Orientation

Intro to TRiO
Academic Success
Referrals & NMSU Resources
Tutor & Mentor Policy
What is TR
Federally Funded by the Department of Education
TRiO SSS Fall 2013
Peer Tutor & Mentor Orientation

Orientation Overview
Warm-Up and Housekeeping

TRiO SSS Services
What is TRiO?
Historical Background

Role of TRiO Staff
TRiO Service Activity
Other Services
Tower of Power Activity

TRiO Meetings & Trainings
Combined Monthly Trainings
Monthly Mentor/Tutor
Individual with Supervisor
Tutor (CRLA)

10 Minute Break
TRiO SSS Mentor/Tutor Policy
Dress Code
Lab and Office Etiquette
Off site Tutor/Mentor Policy
Media Release

TRiO SSS Tutor/Mentor Ethics
Incidents of Sexual Misconduct
Behavioral Do's & Don'ts

Confidentiality & FERPA Law
Confidentiality Activity
Confidentiality Agreement
Confidentiality Scenarios

Student Referrals and NMSU Resources
Circle Activity
Making Referrals Scenarios
Referrals (Student & Tutor)
Difficult Situations Activity
Strategies for Handling Difficult Situations

Closing Remarks
Make sure you have signed in
Please turn your cell phones to vibrate
Place your trash in the trash container outside the room
Men’s restrooms are located on the second floor
to the right;
Ladies restroom is located upstairs to the left
Warm Up Activity & Ice Breaker
What do these people have in common?
Over 850,000 low-income, first-generation students and students with disabilities — from sixth grade through college graduation — are served by more than 2,800 programs nationally.
TRiO programs provide academic tutoring, personal support, mentoring, financial guidance, and other assistance necessary for educational success and retention.
TRiO Program Overview
The TRiO programs were the first national college access and retention programs to address the serious social and cultural barriers to education in America
TRiO began as part of President Lyndon B. Johnson's War on Poverty
The Educational Opportunity Act of 1964 established an experimental program known as Upward Bound
Then, in 1965, the Higher Education Act created Talent Search
Finally, another program, Student Support Services was launched in 1968
Together, this “trio” of federally-funded programs encouraged access to higher education for students
History of TRiO
President John F. Kennedy appoints Walter Heller as chairman of the Council of Economic Advisors and charges the Council with studying the problem of poverty and making recommendations for action.
Quiz: How many U.S. Citizens lived in poverty in the early 1960’s?
Acting on the recommendations of Heller, President Lyndon Johnson declares “an unconditional war on poverty” in his first State of the Union speech. The President then appoints Sargent Shriver to head a Task Force on Poverty. Legislation is produced in less than six weeks.
Quiz: What book and article brought awareness of this issue to the American forefront?
The Economic Opportunity Act of 1964 establishes the Office of Economic Opportunity (OEO) and it also established the first research office to fund experimental programs.
Quiz: What was the first programs developed by this office?
Student Support Services (SSS) joins Talent Search and Upward Bound to create the first “TRiO” of programs aimed at helping disadvantaged students to enter college.
TRiO Student Support Services at NMSU
Our program is funded to serve 350 eligible undergraduate students. Although admission into the program is an ongoing process, space is limited.
The Purpose of the TRiO/SSS Program at NMSU is:
Trio Student Support Services at NMSU,
was established in 1971.

Services will be provided as soon as a student is accepted into the program. Once accepted, participants do not need to reapply for continued participation.
Program Eligibility
Students are eligible to participate if they are:
Citizens or permanent residents
of the United States
Enrolled full-time and degree seeking
on NMSU main campus
Are a Freshman, sophomore, Juniors, or transfer student (This is a requirement for acceptance). SSS services students from Freshman to Senior classification
Have an academic need

TRiO SSS Program Eligibility
Must meet one or more of the following requirements:
First-generation college student (meaning your parents or the parent you live with, does not already have a degree from a four-year college or university).
Low-income (means an individual whose family’s taxable income meets specific U.S. Department of Education income guidelines).

Documented disability(ies). (Must be registered with Student Accessibility Services at NMSU).

Mentoring & Tutoring
To increase college retention and graduation rates for eligible students
To foster a supportive academic environment
Accomplish Academic Goals
Transition students to attend Graduate/Professional school
• Supervise Program Staff
• Employee Compliance Issues
• Employee Letters of Recommendation
• Employee Resignations
• Mentor/Tutor Timesheets, Approvals and Discrepancies
• Trio Program Acceptance
• Trio Program Inactivation
• Trio Program Policy and Procedure
• Trio Student Grant Aid
• Manage Trio Database
• Submit Annual Performance Report
• Oversee Fiscal Reports
• Supervise Student Office Assistant
• Equipment for Student Check-Out
• Employee Payroll/Paychecks
• Employee Hiring Procedures
• Human Resource Procedures
• Office Procedures
• Program Applications/Letters
• Program Budget/Spending
• Program Office Supplies
• Mentor and Tutor Employee Files
• Mentor and Tutor Timesheets/Work Log
• Testing Materials (Bluebook/Scantrons)
• Employee Travel
• Program Reimbursements
• Program Purchase Orders
• Participant Transcripts
• Assist With Typing, Filing and Making Copies
• Answering Office Phones
• Answer General SSS/TRIO Questions
• Walk Mail to Campus Community
• Order Transcripts For Mentors
• Assist With Data Entry
• Check-In Equipment When Returned
• Monitor and Maintain Paper in Copy Machine
• Assist Professional Staff
• Assist With Staff Trainings
• SSS Student Application Processing
• Assists With Participant File Maintenance
• Reports to Administrative Assistant

• Academic Advising
• Star Degree Audit
• Financial Aid Advising
• Implement the College Success Workshop Series
• Plan & Coordinate Cultural Events
• Financial Aid Appeals
• Financial Literacy/Wellness
• Graduate School Prep
• Trio SSS Events Calendar
• Student Intakes/Academic Plan and CSI Interpretation
• Monitor and Design Student Plan For Academically At Risk Students
• Trio Scholars Advisor
• Trio SSS Facebook and Social Media
• Supervise Peer Mentors
• Mentor/Mentee Assignments
• Monthly Mentor/Tutor Staff Meeting
• Mentor Monthly/End of Semester Audits
• Mentor File Maintenance
• Monthly Mentor Training Schedules and Workshops
• Design Student Plan for Academically At Risk Students
• Prepare Semester Summary Reports of Participant Services
• Student Intakes/Academic Plan and CSI Interpretation
• Mentor Progress Report Approval and Discrepancies
• Mentor Scheduling/Absences

• Supervise Peer Tutors
• College Reading & Learning Association Training and Certification
• Monthly Mentor/Tutor Staff Meeting
• Monthly/End of Semester Tutor Audits
• Tutor File Maintenance
• Monthly Tutor Training/Schedules and Workshops
• Tutor Progress Reports
• Tutor Scheduling for Office Hours, Group Sessions, Drop-In & Training
• Tutoring Assignments for Group, Individual and Drop-In Appointments
• Monitor Participant Academic Progress
• Prepare Semester Summary Reports of Tutoring Services
• Student Intakes/Academic Plan and CSI Interpretation

• Attend All Orientations, Training and Meetings
• Provide Individual Tutoring Sessions
• Facilitate Small and Large Group Tutoring Sessions
• Provide Assistance With Course Content Knowledge
• Assist Students With Study Skill Development
• Provide Assistance with Computer Navigation and Online Course Tutorials
• Participant File Maintenance
• Complete and Submit all Required Payroll Paperwork on Time
• Maintain and Prepare All Tutor Paperwork

• Attend all Orientations, Training and Meetings
• Provide Weekly, Bi-Weekly and Monthly Mentoring Sessions
• Assist Students With: Campus Resources, Academic/Career Goals, Advising and Graduate School Preparation
• Provide Information and Assistance with Scholarships, FASFA and Financial Avenue
• Provide Program, Campus and Community Referrals
• Assist With Navigating the University System
• Complete and Submit all Required Payroll Paperwork on Time
• Participant File Maintenance
• Maintain and Prepare All Mentor Paperwork/Evaluations
Provide Academic and Personal Support
Assist with Adjusting to Campus
Assist with Graduate School Exploration
Assist with Career Exploration
Assist with Scholarships and FAFSA Applications
Facilitate Group, Drop-In and Individual Tutoring
Assist with Note-taking, Textbook Reading, Learning Styles, Test-Taking Strategies and Time Management
Commit to working with students through the semester and help each one fulfill their academic goals
Treat students with respect and help become confident and independent learners
Maintain confidentiality and present themselves in a professional manner
Keep careful and accurate records and time-sheets
Attend SSS required trainings & meetings
College Success Workshops
2 Truths &1 Lie
Laptop Loans
Voice Recorder Loans
Clicker Loans
Calculator Loans
Book Loans
Blue Books & Scantrons
Early Registration
Graduation Stoles
Leadership Development
Housing Stipends
Grant Aid
Regional & State TriO
Laptop Loans
Voice Recorder Loan
Calculator Loans
TRiO SSS Grant Aid
Leadership Development
Testing Supplies (Scantrons & Bluebooks)
Graduation Stoles
Regional & State TRiO Scholarship Opportunities
Additional Services
TRiO Tower
Meetings and Trainings
General Staff Trainings
Monthly Mentor Trainings
Monthly Tutor Trainings
Individual Meetings w/ Supervisor
Monthly Audits
Other Trainings
Tutor CRLA training for certification
Can’t attend?
Refer to meetings/trainings schedule in your manuals for specific times and dates
Let's Take a 10 Minute Break!
Which of These are Appropriate for Work?
Dress Code Policy (Handout)
Lab and Office Etiquette (Handout)
Off site Tutor/Mentor Policy (Handout)
Media Release Form (Handout)
Lets Review Together
Please Sign and Submit
All Mentor/Tutor sessions must be conducted in a public area on campus (i.e. Zuhl, Corbett) (NOT; dorms, private homes, private offices)

Areas that students feel comfortable in

Location where confidentiality will not be broken

Remember you are representing TRiO and NMSU at all times, please be respectful of these area’s rules
Off Site Mentoring/Tutoring Sessions
Tutor & Mentor Ethics
*Lets review the handout in your training packet on: Avoiding Incidents of Sexual Misconduct
Do - be respectful of diversity
Don’t - impose your values or beliefs on your students

Do – maintain integrity at all times when completing any TRiO paperwork
Don’t - falsify documents

Do – maintain professionalism with your mentee’s/tutee’s
Don’t - engage in personal relationships
Don’t engage in inappropriate behavior or accept gifts

Do – encourage students to get to know their professors
Don’t - criticize professors or their materials

Do – set your own boundaries
Don’t - tolerate inappropriate behavior from students
Don’t – initiate social networking relationships with your mentee’s/tutee’s

Do – Be consistent in your commitment to your mentee’s/tutee’s
Do – provide the same quality of service to all of your mentee’s/tutee’s
Don’t – show favoritism

Confidentiality & FERPA Law
Please Get Into Groups of Two and Answer the Following Questions;

What is confidentiality?

Give one example used in mentoring and one in tutoring.

Why is confidentiality important to your role as a Mentor/Tutor?

What makes something confidential?

Is it appropriate to ever break confidentiality?

Group discussion


* Please Remove
* Review together
* Sign and Submit

Please get into 4 groups.

Please choose one scenario and discuss how you would respond as a Mentor/Tutor.

Based on your response are there any implications to the student and how this may violate student confidentiality.

At the end of 10 minutes, we will discuss as a group.
12:30 - 1:45
Making Referrals
*Type of Referrals

*Referral Form

*Referral Resources

*Referral Handout

*Tutoring Referrals
Handling Difficult
Situations Activity
Each group please draw one scenario
Come up with three ways you would NOT handle the situation
Come up with three ways you would handle the situation
Strategies for Handling Difficult Situations
Review Handout

Contact SSS Staff immediately

Do not get defensive

Ask the student to be specific with you on their needs

Always follow up with student, unless otherwise advised

Be honest with the student

Continually offer assistance and always be available
Communication &
Cultural Aspects
Communication & Cultural Aspects
Blindfold Activity
Communication Assessment
Sneakers & Shockers
String Activity
The Baccalaureate Experience

Full transcript