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Communication

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by

Elizabeth Moro

on 1 December 2014

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Transcript of Communication


Learn to listen
Be award of others emotions
Empathize
Encourage
Communicate effectively
Use humor
Treat people equally
Positive attitude
Smile
(AMA)
Increasing Communication Skills
World leader in talent development
• Communication skills training is more essential than ever before.

• Foundation on which companies and careers are built and a crucial component of lasting success.

• Communication will become even more important to organizations in the future

2010 Survey
Critical thinking
Communication skills
Collaboration
Creativity
Sources
34.4%
40.7%
31.8%
28.5%
Strongly agree
Project deadlines missed
Customers’ complaints
Misinterpretations
Loss of job
Why?
Good communicators generally do good work.
They get the job done well
Time
Budget
Communication
Inadequate Communication = Problems
Introduction
Communication = Critical Skill
Background
-Most important
-Preparation was not done correctly

Commonwealth Government of Australia, (2013). About workplace gender equality. Retrieved from
https://www.wgea.gov.au/learn/about-workplace-gender-equality
Communication Skills Training Seminars.
American Management Association. Retrieved from http://www.amanet.org/training/seminars/communication-skills-training.aspx
Conrad, (2014). How Do Businesses Use Communication Technology to Improve
Their Performance?. Retrieved from http://smallbusiness.chron.com/businesses-use-
communication-technology-improve-performance-136.html
Corporate Voices for Working Families. (2006). Are They Really Ready To Work?: Author.
Johnson, (2014). What Are the Benefits of Effective Communication in the Workplace?. Retrieved from
http://smallbusiness.chron.com/benefits-effective-communication-workplace-20198.html
Kazmeyer, (2014). Role of Technology in Business Communication. Retrieved from
http://smallbusiness.chron.com/role-technology-business-communication-55139.html
Meister, (June, 4, 2013). The Boomer-Millennial Workplace Clash: Is it Real?. Retrieved from
http://www.forbes.com/sites/jeannemeister/2013/06/04/the-boomer-millennial-workplace-
clash-is-it-real/
Nielsen, L. Importance of Communication in the Business World.
Chron.
Retrieved from http://smallbusiness.chron.com/importance-communication-business-world-2877.html
Passel, D’Vera, (March 2013). Illegal Aliens Taking U.S. Jobs. Retrieved from
http://www.fairus.org/issue/illegal-aliens-taking-u-s-jobs
Semple, (July 10, 2014). Immigrants Who Speak Indigenous Languages Encounter Isolation. Retrieved
from http://www.nytimes.com/2014/07/11/nyregion/immigrants-who-speak-indigenous-
mexican-languages-encounter-isolation.html?_r=3
Smith, (2014). Cross-Culture Communication. Retrieved from
http://www.mindtools.com/CommSkll/Cross-Cultural-communication.htm




Issue
- Many are not prepared
American Management Association
Clash of Generations, Genders, and Cultures in Careers
Purpose
-Why this skill was recognized as critical and by whom
- How will these skills change with the factors discussed affecting the "face" of the 21st Century workplace
-What are some ways to increase proficiency in this skill
Immigration

People from different parts of the world come to U.S.
Immigrants are addressed differently
Cannot speak common language
The 21st century workplace has many requirements
Employers hire Illegal Immigrants
Career/Family

Holidays
Physical contact
Time Zones
Gestures
Examples:
• In America we use the firm handshake
• In Paris a peck on each cheek is an acceptable greeting

Culture
Changing faster
Companies cannot keep up with the changing
Three generations in the workforce (X, Y, Baby Boomers)
Respect opinions and try to understand their perspectives
Younger workers = fresh ideas
Older workers = knowledge and experience

Genders
Conclusion
40 million Millennials in the workplace
2025: ¾ of the workforce.
Technology
Gender Equality
Women and workforce
Countries’ worldwide
Australia's progress
Men and workforce
Companies perform better
Varied perspectives
Spurs greater effort
Improved decision-making.
Improves national productivity and competitiveness

* “…empowering women means a more efficient use of a nation’s human talent endowment and.. reducing gender inequality enhances productivity and economic growth. Over time, therefore, a nation’s competitiveness depends, among other things, on whether and how it educates and utilizes its female talent.” –The World Economic Forum.

Flexibility
Lowers the companies turnover = raises productivity
Paid family leave
When I child is sick
Childcare
Expensive
Raises productivity
Maternity leave
Decent wage.
Retirement Plan
Basic needs
A happy worker will go the extra mile
Choice between job and their family
Executives said:
Importance
Pros/Cons
Different ways to communicate
Tips for improvement
Full transcript