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Surprising Truth about Stakeholder Engagement
Transcript of Surprising Truth about Stakeholder Engagement
Seek first to
Effective change is always
: inhibitors & goal
Recognise & minimise
people & action
is powerfully persuasive
What are the top 5 things you would want to know?
Do we all have one?
Is the same for everyone?
Maybe we are
focusing on the
patterns of thinking
pattern of 3
1. self awareness
not the same
clarity is the issue
“I’ve always been a lists person. I learned this from a boss I had at the time, who had a scoring mechanism... I identify a short, separate list of ‘Quick Wins’. Ticking these off helps me motivate myself. Then I work through the important tasks.”
Local Government Programme Manager
“The study made me think how reactionary I am for most of the time.”
Portfolio Manager, Police Authority
15% of time was spent pro-actively…
2. leaning to
leaning to relationships
link between discretionary time
time invested in relationships
“I made it my business when I arrived here to immerse myself in the business community, to understand who was who, and how they functioned.”
Interim Programme Manager,
“I don’t put issues immediately onto the Log… evolved with experience. I found myself spending too much time administering controls and not actually managing… It may not be what the books say, but it just works for me.”
“Unplanned events were manageable as I had allocated approximately 6 hours for various forms of unplanned activity – this was sufficient to cover what came along.”
Programme Manager, Rail Company
tyranny of the urgent
drivers v driven
What is your biggest challenge
in and around your project?
work for you?
"my most difficult stakeholder"
dealing with the difficult