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The Grey Area
Transcript of The Grey Area
Learn to play within the rules
Make someone's day
Have fun, and DONT TAKE YOURSELF TOO SERIOUSLY...
Remember, we have a CHOICE!
Why are Grey situations tricky?
It's a choice
What facts do we know about the Grey Area?
The Grey Area
In what ways do we have control over the Grey Area?
What examples do you think you might have to deal with?
The beginning of knowledge is the discovery of something we do not understand
So...Lets start colouring
Use the company ethos
Yes, yes, yes
Follow a thought line
WHAT WE DONT DO?
WHAT WE DO?
How do we keep the advantage in the Grey?
Taking things personally
Feeling like you have made the wrong decision
Being let down by the member
Gives us more work to do
Can imbalance consistency
Keeps it exciting
Keeps you on the ball
Learn something new
We don't take ourselves too seriously
Makes the day/night go faster
Love a challenge
About the Grey
You will remain in control
I’m ok, you’re ok
You want a win-win outcome
WARMTH AND ETHOS
Putting it all together...
Who is typically involved in a grey situation?
When you least expect it
When do you encounter the grey area?
When and Who
In these matters the only certainty is nothing is certain
Do not let what you cannot do interfere with what you can do
Something we don’t know the answer to
It doesn’t have a definite answer
It isn’t always a straightforward yes/no
It's a decision based on benefiting the House and Member
When you don't need it
At our busiest time
Guests of Members.
The same situation could end up with a different solution depending on who's asking
We have to use due-diligence
The right thing to do could be viewed as the wrong thing
It’s always something we have to work harder on
We don't take things personally
Don’t obsess over the rules
Attach emotion to past encounters
We don’t panic
Not taking ourselves too seriously
Human over corporate
Putting the member first