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Drexel Student Affairs: Supporting Online Engagement

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Jessica Edonick

on 18 July 2013

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Transcript of Drexel Student Affairs: Supporting Online Engagement

Drexel Student Affairs
Supporting Online Engagement

Online Education Today
Only 25% of university students are in their late teens to early twenties and entered college right after high school. The remainder participate at other times in their lives, making online courses convenient.

Cathy Sandeen, vice president for education attainment and innovation at the American Council on Education (ACE)
Evolving Online Landscape
Extend our global reach
Deliver high-quality online programs
Create innovative teaching models for online learning
Target needs of our workforce and economy
Online Learning Council
The Online Council's mission is to develop and share strategies that will have positive and lasting impact on the design, delivery, and outcomes of Drexel’s online, hybrid, and enhanced face-to-face courses.
Importance of Online Student Services
The Burning Questions
Will online education replace the traditional college environment?
What draws online students to online education?
How is the changing perception of learning affecting how consumers view traditional vs. online education?
Research shows that online students who are engaged in their learning environment persist, but how is "persistence" defined and what does it mean to "engage" online students?
How will Student Affairs play a role in the new paradigm of online education?
"Expectations for online services continues to rise, and the movement toward anytime, anyplace services for the 21st century continues...."
Barnhart, J. (2011).
The Virtual World of Student Services
. NASPA Leadership Exchange, Winter
Strategic Plan- “One University”
Growing non-traditional population
Increasing enrollments/space constraints
Relationship Building/Engagement with Drexel University
Evolution of Learning and ROI for online education
Student Support and Engagement
OLC Committees
Student Support and Engagement Committee (SSEC)
Establishment of Drexel Express Website
Produced 8 graduate online pre-matriculation videos
Contributed to online assessment regarding student engagement
Made student events accessible to online learners/Mobile Units
Online student access
Mentoring model
Re-dedication to Online Education
Student Affairs Role in Online Engagement
President's university-wide online strategy review and re-envisioning Goodwin College
Vision to become "student-centric" and improve the student experience
“Online” is going to become a larger part of the overall experience for all student populations
Events inclusive of virtual attendance
Building community for those not physically nearby
Virtual student resource support
Building online specific resources that can be accessed anytime and anywhere
Rearranging people's sense of the possible is now the role of online education.
Shirky, C. (November 12, 2012). Blog Post: Napster, Udacity and the Academy. Downloaded from www.shirky.com.
Shea, P & Armitage, S. (2011). WCET LAAP Project Beyond the Administrative Core: Creating Web-based Student Services for
Online Learners. Downloaded from
Parthenon's Recommendations
Create new department within the University focusing on online students
Goal to increase undergraduate degree-completion programs
Realign Goodwin College's mission
Centralize some online services
Provide quality support services and consistency for all academic program

"Learning is no longer limited to four walls - learning can happen anywhere - and it already is happening everywhere, everyday. the growth of online learning underscores this need for quality, flexible education programs that meet the demands of our 21st-century workforce."
Todd Hitchcock, Senior Vice President of Online Solutions, Pearson Learning Solutions
Drexel's Online Student Population
Drexel Enrollment Summary 2012,
Drexel Enrollment Management
Online Student Characteristics:
Tend to be first generation
Choose convenience over reputation
Value Orientations
Indicate high levels of Financial Stress - Remission and financial aid are critical to online student's financing plans
Have varied sources for college expenses
Tend to review materials, study and navigate Drexel resources on Sunday
May take courses for 2 terms, then take a break
Online Student Assessment Survey (OSSA) 2012. AARD. New, first time, online undergraduate and graduate students.
Full transcript