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McKesson’s Journey In Building a Patient Portal

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Alan Stickler

on 20 October 2015

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Transcript of McKesson’s Journey In Building a Patient Portal

Building a Patient Portal on Drupal
"Every worthwhile accomplishment, big or small, has its stages of drudgery and triumph; a beginning, a struggle and a victory"
The US Oncology Network

Onmark Select Program
One of the largest distributors of specialty pharmaceuticals and biologics
3000 oncologists and 2200 multi-specialty practices
>1,400 physicians using our technologies
80M vaccine doses delivered to over 40K providers annually
Broad set of proven, customizable services
The Preferred Setting of Care
for Every Payer
Supporting Pharmaceutical
& Biotech Companies
The Best Place
for a Physician
to Practice
The Best Place for a Patient
to Be Treated
for Cancer
Our Vision for Supporting Community Care
Providing flexibility, choice and value
Offering innovative business and clinical solutions
Committed to empowering community care
McKesson Specialty Health is:
passionate and knowledgeable individuals

committed to improving the business and clinical health of community-based practices

Empowering a
vibrant and sustainable
community patient care delivery system

a range of specialties
, including but not limited to oncology, rheumatology, gastroenterology, urology, ophthalmology, nephrology and internal medicine.
Who is McKesson Specialty Health?
McKesson Specialty Health Today
Where to

The Struggles
American Recovery & Reinvestment Act - Government regulation require providing patients with access to their healthcare information

Patient Engagement/Empowerment - Platform to connect with patients, over 1.5m patients treated annually in our network
Patient education materials
Information about Patient Assistance Programs
Financial counseling information

Improved Practice Efficiencies and Patient Care
PHR, Appointments, Messaging, Side Effect Manager, Care Plan Generator
Competitive offering for practice in their market
Why Build a Patient Portal?
The Patient Portal
False Start
In 2010 the first version of the patient portal was started.

US Oncology engaged an outside vendor to build connectivity to the front end systems of our practices and enable an engaging patient experience. After 3 months of missing every deliverable the project was canceled.
Practice Mgmt
What to do next
Take Control:
Leverage Existing Technologies
Select Platform
Focus on our objectives
Leverage our existing technologies
Finance Reports
Patient Collected Data
App Framework
Patient Portal
Patient Collected Data
Strong CMS Platform
Powerful Taxonomy
Easy SEO features
Large module library
Highly customizable
Strong user role and access control functionality
Content, Community and Transactional Support
Select a strong Foundation
Focus on our objectives
My Care Plus
Today is your day.
You're off to Great Places!
You're off and away!
Except when you don't
Because, sometimes, you won't.

I'm sorry to say so
but, sadly, it's true
and Hang-ups
can happen to you.
or not...
Select a Vendor
Gain Access to an Expert
Leverage the community
Monitor Your System
Release Management &
Test Automation
PHP for Drupal
Drupal Management
Drupal Module Development
Drupal Theming
Why do you train?
Train your team
Improved Recruiting
Higher Retention
Better Output
Contract Experts
Professional Services
Enterprise Support
DrupalCon 2012
5000 Modules (7.x)
Thousands of Posts
User Groups
Work with the Community, not against it
Find Problems before your customers
Quickly identify problem areas when they come up
Great debugging for dev, test and production systems
Quick Dashboards
Slow SQL Reports
Detailed Reporting
Lessons Learned
(The hard way)
Started with 2 "Partners"
v1.0 launched with help from 1
v1.1 launched with none
You have brains in your head.
You have feet in your shoes
You can steer yourself
any direction you choose.
You're on your own.
And you know what you know.
And YOU are the guy
who'll decide where to go.
The Beginning
Release Management
The compilation, assembly, and delivery of source code into finished products
Continuous Integration
Alan Stickler
Sr Director Data & Knowledge Management

You'll get mixed up, of course,
as you already know.
You'll get mixed up
with many strange birds as you go.
So be sure when you step.
Step with care and great tact
and remember that Life's
a Great Balancing Act.
Just never forget to be dexterous and deft.
And never mix up your right foot with your left.
With banner flip-flapping,
once more you'll ride high!
Ready for anything under the sky.
Ready because you're that kind of a guy!
Our Victory
(so far)

But on you will go
though the weather be foul
On you will go
though your enemies prowl
On you will go
though the Hakken-Kraks howl
Onward up many
a frightening creek,
though your arms may get sore
and your sneakers may leak.
What's Next?
My Care Plus
GA Launch in April 2012
Over 10K Patients Enrolled
across 30 Practice Sites
v1.2 release launched in July enhancing the communication from physicians to patients
Other Victories
M-i Connect
HIPAA Compliant web portal to allow Pharmaceutical companies to access informatics.
Fully Mobile Compliant:
iPad 1-3, iPhone
Developed in under 12 weeks
Integrated with multiple external systems
Phase 2 starts this month
Open Door
Anonymous e-suggestion box for IT leadership to collect feedback from Employees across the country.
UI Redesign
My Care Plus v2.o
Mobile Support
Enhanced Content
Improved Navigation
Additional Features
Care Plans
Secure Messaging
Appointment Manager
Integration with Next Generation EHR
In The Future...
Mobile Development for:
Symptom Tracker
Oral Medication Adherence
Social features
Content Across Multiple sites using Alfresco
Microsite Development
w/ Drupal Gardens
And will you succeed?
Yes! You will, indeed!
(98 and 3/4 percent guaranteed.)


McKesson is #14 on Fortune 500
Test Automation
Our manual Regression Test takes
5 days
Last year Mark Theunissen Documented that the Economist runs a full Regression Test on every check in and it takes
< 8 minutes
to run
Full transcript