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Business Etiquette practices of Australia

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Junru Ong

on 28 May 2014

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Transcript of Business Etiquette practices of Australia

Business Etiquette practices of Australia
Gender prejudice
50% discrimination at work
Gender based diversity policies
lack of female leaders
Gender pay gap 17.5%
3.5% CEOs
Arts of entertainment in Australia
Day to day customs of Australia
Eating habits
Meeting and greeting rituals
Casual and relaxed – handshake, smile
‘G’day’ / ‘G’day mate’
‘Hello’ / ‘Hello, how are you?
First names
References
Australia: Tipping & Etiquette. (n.d.). Retrieved May 19, 2014, from TripAdvisor: http://www.tripadvisor.com/Travel-g255055-s606/Australia:Tipping.And.Etiquette.html
Australian Natural Adventures. (n.d.). Retrieved May 19, 2014, from Nature Travel Specialists: http://www.naturetravelspecialists.com/australia/generalinfo3.htm
Bosrock, M. M. (n.d.). Autralia Cultural Etiquette. Retrieved May 19, 2014, from eDiplomat: http://www.ediplomat.com/np/cultural_etiquette/ce_au.htm
Cultural Insights: Australia. (n.d.). Retrieved May 19, 2014, from IORworld: http://www.iorworld.com/australia-cultural-insights---worldview---cultural-assumptions---communication-style---business-practices-pages-474.php
Customs & Traditions from Around the World. (n.d.). Retrieved May 19, 2014, from Yukon hostels: http://www.yukonhostels.com/customs.htm#OCEANIA
Respect for Elders and culture. (2014, March 18). Retrieved May 19, 2014, from Creative Spirits: http://www.creativespirits.info/aboriginalculture/people/respect-for-elders-and-culture
Working in Australia. (n.d.). , Career Development Centre, La Trobe University. Retrieved May 20, 2014, from http://www.latrobe.edu.au/students/careers/jobs/international/working-in-australia
Taylor, S. (n.d.). Australia Business Etiquette & Culture. Australia. Retrieved May 20, 2014, from http://www.cyborlink.com/besite/australia.htm
Cultural Information - Conversations. (2009, October 15). Cultural Information. Retrieved May 20, 2014, from http://www.intercultures.ca/cil-cai/ci-ic-eng.asp?iso=au


Table of Contents
• Verbal & non-verbal communication
• Eating habits and table manners
• Meeting and greeting rituals
• Gender Prejudice
• Day-to-day customs
• Dress code
• Gift giving rituals
• The art of entertainment
Table Manners
No books at the table
Grace(prayer) is said before eating
Only polite table talk
NEVER reach across the table
Elbows off the table

Do not talk with your mouth full
Pass all dishes and serving accessories to left
Most honoured position is at head of the table
The one who does the inviting pays the bill
Arrive on time if invited to dinner

Breakfast
Cereal with cold milk
Toast with butter and jam
Lunch
Students – Sandwich with butter and vegemite, a fruit, a little ‘treat’
Adults – Sandwich or hamburgers OR meat pies OR fried chicken


Dinner
Children – Spaghetti Bolognese
Adults – Meat and vegetables, always with potatoes
Weekends
Fish and Chips
Younger generation – Pizzas or Barbeque

Verbal Communication
Informal Style
good sense of humor
Professional Manner at all times
clear, direct and brief manner
Examples: Emails
Directness
Active Listener
Conversational Topics
Sightseeing and sports
Avoid topics that may be controversial

Non-Verbal Communication
Shake hands and exchange business cards
Direct eye contact
An arm’s-length away
Minimal
General
• Reply in kind and good humor when being teased
• Do not sniff or blow nose in public
• Always place the money in cashier’s hand when making payment
• Punctuality is important
Tipping
Not a norm and not expected in any situation
-basic wage rates and overtime
payments are generally protected
For particularly good service - polite to tip in the 'tip jar' on the counter or suggest service providers to 'keep the change'
Not gratitude!

Visit locals at home
• Bring Your Own Bottle
• "bring a plate" = bring a plate of food
Respecting of Aboriginal culture and people
Showing respect through:
Learn their culture
Ask questions during workshops or cultural events
Resist the urge to propose solutions for Aboriginal issues
Avoid discussions about the treatment of Aboriginal people
Avoid stereotypes

Dress Code
Australians wear fashions similar those worn by Europeans and North Americans

For business, men should wear conservative jackets and ties. During the summer months, jackets are often removed. Women should wear skirts and blouses or dresses.

Business dress is conservative in Melbourne and Sydney.

For Men: For a first meeting, a relatively conservative business suit is a good idea. Many companies allow business casual dress, which is usually nice pants and a collared shirt with or without a jacket.

For Women: Dresses, pantsuits, or business suits are a good idea for a first meeting.
Limited accessories are fine and it is best to avoid overly revealing clothing.

Jeans and more casual attire are common in some industries.

Being clean and well-groomed is generally appreciated.

In Brisbane or other tropical areas, depending on the job function and company culture, men may wear shirts, ties and Bermuda short
Gift Giving
It is not customary to exchange business gifts during initial meetings.

Small gifts are commonly exchanged with family members, close friends, and neighbours on birthdays and Christmas.

Gifts are opened when received.
Trades people such as sanitation workers may be given a small amount of cash, or more likely, a bottle of wine or a six-pack of beer!

If invited to someone's home for dinner, it is polite to bring a box of chocolates or flowers to the hostess. A good quality bottle of wine is always appreciated.

Definition
• The action of providing or being provided with amusement or enjoyment
• An event, performance or activity designed to entertain others.
• The action of receiving guests and providing them with food or drinks.
Entertainment in Australia
• Wide range of different kinds of food available.
• Getting invited to meals are very common.
• 'Going dutch' and paying your 'shout'
• Tips are not expected
People make fantastic promises, then nothing happens. I was so used to being let down, I’d developed a shield.
- Kyol Blakeney
Speak standard English
Sit in the front seat, next to the taxi driver
Respect people with strong opinions even if you do not agree
Do not comment on anyone's accent
Full transcript