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Phillip K. Tompkins

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Cassidy Meeks

on 26 March 2014

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Transcript of Phillip K. Tompkins

Organizational Control Theory
Philip Tompkins and George Cheney developed an organization communication theory that explains ways in which ordinary communication establishes a certain amount of
over employees.

According to these theorists, control is exerted in an organization in
four ways

1. Simple Control
2. Technical Control
3. Bureaucratic
4. Concertive Control

Who Am I?
Philip Tompkins is currently a professor of communication and comparative learning at The University of Colorado.

A former dean of the School of Humanities, Social Sciences and Education at Purdue University.
Cassidy Meeks
Corah Gulickson
Philip K. Tompkins
Tompkins is a fellow and past president of the International Communication Association and also served in the National Communication Association.
He is one of the fathers of Organizational Communication. He has lectured around the World and has authored five books, 23 book chapters and many articles.
A supervisor provides directions to the worker, evaluates the worker's performance and then the supervisor either rewards or punishes the worker.

This type of control relies on the relationship between the supervisor and the subordinate.

The supervisor hears and sees everything.

Works best within a small organization
Simple Control
Technical Control
Relies on the intervention of a type of a physical device (machine, computer software) that substitutes for the presence of a supervisor.
Became popular during the Industrial Revolution when things such as the conveyor belt would keep production on pace.
Workers can also be monitored by things like software that can alert a supervisor when an employee is visiting a restricted website or wasting time.
Bureaucratic Control
Organizational leaders may attempt to direct behaviors through systems that carefully explain how to perform each task and decisions.
This system can be used to evaluate workers compliance with directions through tests like standard performance measures.
Supervisors may be still be present but it cuts down on the time and effort they need to manage their subordinates.
Last but not least..
Concertive Control
Bureaucratic control cannot however make rules for every scenario that may occur.
Team based management to promote a team-like atmosphere between supervisors and workers.
Members work together to achieve organizational objectives.
Members watch their own actions as well as the actions of others.
Workers reduce their own opportunities to resistance.
Philip Tompkins was one of the first to use the term "
organizational identification
Identification is how the members of an organization view themselves within that organization. (Emotional attachment, feelings of pride or positive emotions)
Organization identification is an important field of study because it researches how worker satisfaction can create a positive work environment and increase production.
Philip Tompkins authored five books.
1. Apollo, Challenger, and Columbia: The Decline of the Space Program (A Study in Organizational Communication)
2. Organizational Communication Imperatives: Lessons of the Space Program
3. Communication As Action: An Introduction to Rhetoric and Communication
4. Communication Crisis at Kent State
5. Who is My Neighbor? Communicating and Organizing to End Homelessness
A few of the many contributions Philip Tompkins wrote made:

Ambivalence and Resistance: A Study of Management in a Concertive Control System (Article)

Thoughts On Time (Speech)

Organizational Communication : Traditional Themes and New Directions (Textbook)

A Theory of Rhetoric for Contemporary Society (Article)

Management Qua Communications in Rocket Research and Development (Article)

George Cheney is often mentioned with Philip Tompkins' work or theories such as the Organizational Control Theory. He is a Professor of Communications at Kent State University. He is a social scientist and humanist. Cheney is a strong proponent of multiple research orientations and methods.
Robert McPhee is interested in organizational communication, communication theory and research methods. He contributed to the textbook Organizational Communication; Traditional Themes and New Directions
Scholars mentioned in Books/ Theories with Philip Tompkins
Video on Organizational Identification
Full transcript