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An Overview of Healthcare Management
Transcript of An Overview of Healthcare Management
Coordination complex, dynamic organizations scope of tasks
appropriate resources 16% growth in medical and health services SIX FUNCTIONS OF MANAGERS Internal
factors External factors Management Skills Conceptual: ability to critically analyze
and solve complex problems Technical: skills that reflect expertise and ability to perform tasks Interpersonal: communication with all levels Management Positions:
Not restricted to top level Organizational Hierarchy talent needed
to do the job in
the best way employees who can create
a competitive advantage and
view them as strategic assets Exist: managing talent and
workforce issues are linked
to organizational performance lower
upper develop and retain staff who
are excellent performers Levels Senior Management leadership development programs periodic employee review employee suggestion programs Formal Methods Informal Methods continuing education training programs (cc) photo by tudor on Flickr engagement surveys Strategies of a High-Involvement Organization Authority job enrichment employee feedback Delegate Downward Talent Management "Pyramid-shaped Hierarchy" Pillars of Excellence Studer Functional Structure: Common Ensure: communication &
evaluation of tasks Matrix or Team-based models &
Service Line Management Matrix limits organizations
flexibility to carry out
work & uses other expertise Service Line In charge of clinical service line & responsible for staff Self, Unit/Team, & Organization Self Professional Judgement & Skills Unit/Team Work level Organizational level planning and marketing clinical organization financial planning governance and strategic management Championship Process Championship Organizations: Griffith Succession Planning
Refers to the concept of taking actions to ensure
that staff can move up in management roles within the org.,
in order to replace those managers who retire or move
to achieve other opportunities.
1) Mentoring Programs
2)Formal Leadership Development Programs Role of the Manager in Healthcare Policy?
Strive to keep their knowledge current!!! 2 Methods: plant and supplies information
services clinical quality human resources organization should establish
measures of desired performance. measure performance compare performance determine reasons for deviation (cc) image by rocketboom on Flickr (cc) image by quoimedia on Flickr Administrator Administrator Vice President Director Supervisor people people!! know your stuff!!!! Staffing Planning Directing Organizing Controlling Decision Making Vice President Director Supervisor WOW, THAT'S A LOT!!!!! GOALS!!! set
objectives take corrective action Control Process Performance management Methods of measuring and reporting the performance measurement process dashboards balanced scorecards methods can be used at the division unit or service level profiles performance