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Total Customer Experience
Transcript of Total Customer Experience
What is your mission within
Global Incentives and Commission ?
"Quality is not an act, it is a habit"
Tina Yu Ting Zhang - Center leader, Beijing CoE
"Continuously develop to provide outstanding support
and improve relationship with our customers."
Martina Span - Center leader, Bratislava CoE
To Provide a Total
How is this goal achieved?
Values & Practices
Values & Practices
"Doing all of these things consistently is about being an IBMer, and it will bring to life in all cases what it means to be essential to our clients, to our world and to each other. ”
Ginni Rometty, President and Chief Executive Officer IBM
What does it take
point of view
this TCE about?
So, what is
to be a Trusted
"Be truly seen as Trusted Business Advisors,
building strong relationship with our customers."
Ana Ielo - Center leader, Rio CoE
"Every one of the IBM practices applies directly to Global I&C... They are not a project, they are a
Way of Life!"
Cindy Alexander, VP GI&C
C O M M U N I C A T I O N
T R U S T
S A T I S F A C T I O N
R E L A T I O N S H I P
G O O D W I L L
C O M M I T M E N T
D E L I G H T
E X P E R I E N C E
"Think of the customers first, with cordial hospitality."
Takayuki Kimori - Center leader, Okinawa CoE
Miro Capay, IPA team, BA CoE
Dani Fontainha, IE team, Rio CoE
Dedication to every
Trust and personal responsibility
in all relationships.
Innovation that matters - for our company and for the world.