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Operational Excellence

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by

Jay Mentz

on 15 October 2014

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Transcript of Operational Excellence

Discovery
Understand the Customer and the process - Customer Defines VALUE and WASTE
Value Analysis
SIPOC
Critical to Customer/Quality
Data Collection Plans
Standing in the Circle – process observation
Gemba Walk

Stabilize Process
Create a baseline to Eliminate WASTE and variability – make waste visible to organization – Learning to See

5S / Visual Factory
Standard Work Poke-Yoke
Problem Solving
Process Capability
Process Control
SDCA Cycle

Value Stream
Understand the design, make and or delivery of products/services from the customers perspective of VALUE

Area specific process maps
cVSM and fVSM
Gap Analysis
Implementation Plan
Kaizen

Flow
Eliminate or reduce WASTE – (simplify and optimize) to shorten cycle time of the process steps in the VALUE STREAM

TAKT Time
TPM
SMED
JIT
Work Design / Layout
Batch Size
Pull / Leveling
Ensure only those products and services needed and wanted by the customer FLOW though the VALUE STREAM

Heijunka – level customer demand
Kanban
Supermarkets
FIFO Lanes

Perfect
Ensure WASTE does not creep back in the VALUE STREAM

Continuous Improvement Culture
Benchmarking
Live VSM – Metrics Boards
Assessment
PDCA cycle

TOC/Lean Tie-in
Continuous Improvement Culture
GOAL!
Operational Excellence
Journey of Discovery and Improvement
Recognizing past
efforts/achievement
Full transcript