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Transcript of Telecoms Architecture
Built On MPLS Cloud
Annual Fee Acme packet Session Border Controller
183 and 135
Siphon Support (via Adept) Up to 300 Sessions RM SBC Avaya Communications Manager (ACM) AES Contact Centre Session Manager Call Recording 01235827360 DDI's PSTN SIP-to-SIP connectivity and routing
Intermediate device between legacy components Call routing
Basic call coverage
PBX component of telephone system
Redundant Servers AACC AMS Call flows/scripts
All the clever stuff
Redundant servers with immediate failover Voice prompts
Media Anchor point
Redundant servers with immediate failover Presence Station State (Not just agents)
Linux (IHG Suppored) Pre-configured recordings
Up to 120 Concurrent Recordings
Single server Solution Helps AACC detemine station state
Helps ACR tie into ACM Appliction Enablement Services Media Gateway(s) G430 or G450
All sites apart from ESI AAAD with CTI Modular Messaging Two Front end servers, One storage server
All storage on server (Not exchange Integrated)
Some User self service options.
No email of voicemail System manager Single point of management, reporting and licensing Overview + call routing
Session Manager + SBC
Voicemail & Call Recording RM Education Telephony Overview