Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Total Quality Management

TQM is both an operational and management strategy and a work attitude of continuous improvement of processes to come out with best quality products and services in order to satisfy and delight costumers.
by

roselyn alison cadhit

on 21 August 2010

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Total Quality Management

Both operational and management strategy. Total Quality Management 1. Ensure that customers drive quality. 2. Treat everything as a process. 3. Improve continuously. 4. Build in quality from the start. 5. Solve problems using facts and data. 6. Involve everyone. 7. Lead through active engagement. A work attitude of continuous improvement of processes to come out with the best quality products and services in order to satisfy and delight customers. internally focused... SURVIVORS externally focused CUSTOMER improve quality decrease in cost capture the market staying in business providing jobs Top Principles of TQM internal customer intermediate customer external customer
Full transcript