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Verbal Escalation Continuum
Transcript of Verbal Escalation Continuum
- Habit 5
Stephen R. Covey
7 Habits of Highly Effective People Verbal Escalation Continuum Questioning Refusal Release Intimidation Tension Reduction Adapted from CPI's Non-Violent Crisis Intervention *WARNING: This is the entry point into a power struggle...
don't pick up the rope!!! Refusal 2 appropriate interventions for the release:
*Allow the person to vent
*Remove the audience (use your best judgment) Release Zach Snow, Behavior Coach 2 types of interventions:
*Answer the questions
*Redirect Questioning 2 types of questions:
*Challenging Intervention: Set limits 3 Keys To Setting Limits:
*Reasonable - this requires a case-by-case, kid-by-kid approach
*Simple - complexity can throw fuel on the fire
*Enforceable - you have to be able to follow through Acting out, emotional outburst, loss of
rationalization; screaming, swearing;
high energy output. Intervention: Take a few steps back (proxemics) Intimidation GET HELP!!!! Intervention: Therapeutic Rapport,
re-establish rational communication
with the individual. Tension Reduction This is a drop in energy, occuring after
a crisis situation. Noncompliance, slight loss of rationalization.