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There is no Outsourcing without a Transition

Introduction to IT Outsourcing Transitions - To be presented 11th April, 2013 at PMI Switzerland Chapter in Geneva - POSTPONED
by

Stephane Chalvin

on 20 November 2014

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Transcript of There is no Outsourcing without a Transition

What is an IT Outsourcing?
ITO Transition specifics
There is no IT Outsourcing without a Transition
CMO / FMO
ITIL
Transition
Due Diligence
TCO
PMI Switzerland, Geneva - 11th April, 2013
Customer Objectives
CMO: Current Mode of Operation
FMO: Future Mode of Operation
Examples of most outsourced functions
IT functions
Accounting
Customer Service
Data entry
Logistics
Marketing research
IT functions
Desktop support
Apps management
Service Desk
On site support
Software development
Network
Telephony
Full IT department
Transfer
Program
Hard deadline
PMBOK: "A program is a group of projects managed in a coordinated way to obtain benefits and control not available from managing them individually – to achieve the program’s strategic objectives and benefits."
What is an IT Outsourcing Transition?
Knowledge Management Lifecycle
Transition Services Begin Steady State
Key success factors
Transformation
Knowledge
Transfer
"Transfer of existing IT services
to the new service model"
"Contract a service provider
to take over IT functions"
Stéphane Chalvin, PMP
Stéphane Chalvin, PMP
Stéphane Chalvin 2013 © Tous droits réservés – All rights reserved
10%
3 to 9
months
500 to
5000 md
of one year
of operation
Transition cost drivers
Complexity
TUPE / ARD
Full transcript