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DTC SCC

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on 12 April 2018

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Transcript of DTC SCC

Employing Technology to reduce costs and drive efficiencies
Digital Transformation Cabinet
Where
are we?

Providing value-creating experiences to our DNC stakeholders
Seizing new
business opportunities
for growth
What does it mean for SCC
How do we get there?
Enable the organization
Remove constraints
Drive Digital Initiatives
Culture and Capabilities
Governance
Change Leadership Thinking:
- MT as main change agent;
- UCP Workshops;
- Individual IDC Assessment;
- Leadership expectations;
Simpler, faster Organization:
- Digital roles and structures;
- Leaner and flatter (follow-up);
- Continuous Process Improvement;
Evolving Communication:
- DNC Engagement Plan;
- Employee Experience*
A systematic way to capture knowledge on our customers and consumers
Half of our workforce is info-excluded by SCC
Our customer knowledge base is broken.
Our online presence is scattered, outdated, old-fashioned.
Data is an asset!
Loyalty is good business
Customers are changing
Walk the talk - consistently
Full transcript