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Shop Direct v03

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by

Elisabetta Bruno

on 3 July 2015

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Transcript of Shop Direct v03

UP &
RUNNING

Welcome to
Shop Direct

Up & Running
9:00 AM
100%
Shop Direct
Who we are
A look at our history
Our transformation
Our purpose
Our Customers
Tour and break
Our people
#DIRECTIONER
Welcome to Shop Direct
OUR PEOPLE
OUR CUSTOMERS
LOVE
HISTORY
TOUR & BREAK
OUR PURPOSE
WHO WE ARE
TRANSFORMATION
OUR
TIMELINE
STRATEGY
OUR AMAZING HISTORY
Transforming
a
catalogue of business into a
world class
digital retailer
1890's
1900's
1930's
1970's
1980's
1990's
2006
2007
2009
2010
2011
2012
2013
2014
2015...
Kay & Company
founded
Universal stores
founded
Littlewoods
founded
Littlewoods starts
delivering to
your door
Littlewoods customers
can order by phone
Littlewoods begins
its digital revolution
Littlewoods shops snapped up by the Barclay Brothers - Welcome Littlewoods Shop Direct Group
Online sales at 18%...
Now called Shop
Direct Group
Very.co.uk
goes live
Mobile sales grow
to 5.5% and
K&Co goes live
A dedicated site
for the over 50s
- Welcome isme.com
Alex Baldock
joins as CEO
We built Europe’s
largest photo
studio - the lightbox
Customers
online 85%
Shop Direct makes
a profit for the
first time ever
Our new values are
launched and we now
have a new name
- Shop Direct
Launch of 3 year strategy and transformation to become a world class digital retailer
Our purpose
MAKE GOOD THINGS
How we will deliver the purpose
FAMOUS FOR BRANDS
CUSTOMER INTELLIGENCE
CREDIT
EASY CUSTOMER EXPERIENCE
CUSTOMER INTELLIGENCE
Our ambition
TRANSFORM A CATALOGUE BUSINESS INTO A WORL CLASS DIGITAL RETAILER
EASILY ACCESSIBLE
TO MORE PEOPLE
PEOPLE
PROCESS EXCELLENCE
SHAREHOLDER
How will we measure success?
PROFIT
Know your part
THE 8 WORKSTREAMS
NET PROMOTER SCORE
YOUR SHOUT ENGAGEMET
WHAT WE DO EVERY DAY
Full transcript