Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Advanced 2018 Refunds

No description
by

English4callcenters .com

on 14 May 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Advanced 2018 Refunds

Grammar
Solve the following grammar test
using the grammar you have learned.
1. ____ you ever gone to England?
a) Have
b) Has
c) Had have

2. It ____ working properly.
a) has not
b) hasn't been
c) has be

3. My mom ____ pizza
a) has been eaten
b) has eaten
c) have been eating

4. Has your sister been _____ english?
a) studying
b) study
c) studies

5. I Haven't _____ this year
a) traveled
b) ate
c) did
Choose the correct answer
Subject + verb (3rd person = verb+s/es)
Form:
I eat
You eat
He eats
She eats
It eats
We eat
They eat
I do not eat
You do not eat
He does not eat
She does not eat
It does not eat
We do not eat
They do not eat
Do I eat?
Do you eat?
Does he eat?
Does she eat?
Does it eat?
Do we eat?
Do they eat?
POSITIVE
NEGATIVE
QUESTIONS

SIMPLE PRESENT
Grammar
Review
Your coach will explain to you the grammar chart. Pay attention.
Subject + verb to be (in present) + present participle (ING)
Form:
I am eating
You are eating
He is eating
She is eating
It is eating
We are eating
They are eating
I am not eating
You are not eating
He is not eating
She is not eating
It is not eating
We are not eating
They are not eating
Am I eating?
Are you eating?
Is he eating?
Is she eating?
Is it eating?
Are we eating?
Are they eating?
POSITIVE
NEGATIVE
QUESTIONS

PRESENT Progressive
Grammar
Review
Your coach will explain to you the grammar chart. Pay attention.
TEST
*What was the last thing you bought?
Why did you but it?
*Have you ever asked for a refund?
*In what scenarios can you ask for a refund?
1 minute - non-stop
Conversation
Time
Get in couples and answer the following questions.

VIDEO
Technique
Watch the following video and identify the vocabulary given. Use the vocabulary to retell what was the video about.
GRAMMAR
REVIEW
One student will explain to you the grammar chart. Pay attention.
Gerunds
GRAMMAR
TEST
Solve the following test using the grammar you have learned.
Gerunds
Recovery
TIME
Refund
TOPIC
Review the vocabulary. These words are very common in our region, so you need to handle these words! Give your own examples.
New
Vocabulary
Unemployment
Bankruptcy
Quit
Fired
Unemployed
Vacancy
Raise
Play
Role
Choose a partner, a role, and act it out.
Get ready to do it in front of the class!
A) You booked a flight ticket but you changed your mind and decided to cancel the ticket, call the airline and ask for a refund.
B) You work for the airline, explain to the customer that is not possible to get the refund but instead, you can give him a credit to book the flight in a different date.
Conversation
Time
Answer the following questions and then share your answers with the class.
How should the government help people who have lost their jobs?
is it good to work and study at the same time?
do you think that universities prepare you for real life jobs?
Your Life
Change
Mentality &
Discipline
What you believe is your reality. One requirement is to have a successful mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not". Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, using our powerful system "English with ,mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
, REPEAT,
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
There was a cancellation.
Expedia Refunded the money.
When you cut out the middleman.
They are getting their money back.
The $800 showed back on the Credit Card
They couldn't get the money back.
Evaluation time! Get ready for the following activity on I3 week 3 day 5
choose a paragraph from Internet or any other source about billing, practice pronunciation and get ready to read it in front of your classmates (at least 60 seconds). prepare a set of 3 questions about the paragraph to ask to your classmates.
Individual
Reading
PRESENTATION
Full transcript