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Tour Guiding Services NC II Review

Tour Guiding Services NC II Review Talk

kyashirin MS

on 11 October 2012

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Transcript of Tour Guiding Services NC II Review

5 Roles of a Tour Guide How to develop rapport and maintain cohesiveness? Information required
for a guide 1) location of medical facilities/ local emergency procedures
2) availability of banks
3) currency and exchange rates
4) telephone/ postal service information
5) information on buying tickets (air, ships, local buses) 1) Be prepared.
2) adopt an attitude of friendliness
3) Let visitors know that their enjoyment is of primary concern
4) Respect others and be careful
5) Give clear instruction
6) Follow through on promises
7) Avoid playing favorites
8) Exemplify the desired behavior 1) The Leader - maintains control
2) The Educator - travelers = students;
guide = educator
3) Public Relations - creates connections
4) The Host - companion, entertainer
5) The Conduit - learner, initiate deepest
links with people Tour Guiding Services Prepared by: Prof. Cathyrine M. Sarsosa Tour Operational Technique SHOWS the proposed
and preliminary
schedule of
activities 3 Types of Itinerary 6) current theater and movie information
7) information taxis including fees
8) shopping information
9) restaurant recommendations (cuisine, location, price ranges)
10) safety tips Tour Guiding Services The Do's in Business Information required
for a guide 1) S K _ _ _ _ _ L
2) T _ _ _ _ _ _ _ L
3) D _ S _ _ _ _ _ _ _ E 3 Types of Itinerary 1) SKELETAL specifies the details, like the scheduled transportation, arrival and departure schedules, duration of sight seeing, land travel time, type of accommodation 3 Types of Itinerary 2) TECHNICAL provides a narrative of the planned activities and destinations visited - produced for marketing purposes 3 Types of Itinerary 3) DESCRIPTIVE Tour Guide Must-Have THE END Mock tour
Inside the classroom

Individual commentary-making

Delivery of commentary Research Skills
Domestic tourism
Natural and man-made attractions
Historical sites
Events, fiestas
National, local and regional boundaries
Geography and topography Face the group, not a few
Speak slowly and clearly
Voice should be audible
Practice eye contact
Prepare yourself for questions to be asked
Take control of your breathing and emphasize important words What to expect from the tour
Give necessary precautions
Do not miss to point important landmarks along the way
Announce comfort stops
Always do the head count Speak audibly, not too soft and not too loud
Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember) Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions
Act responsibly as representative of the country and the people Ensure guest’s safety, warn them on:
Plants that might cause some allergies
Food and drinks that might not suit their digestive system
Elevation for those with vertigo and fear of height
Dogs that might bite
Presence of pickpockets in crowded areas THE END Communication Skills

Thinking and writing

Delivery of commentary

Verbal and non- verbal Use synonyms, example in explaining something
When mentioning a name, repeat it or spell it
Maintain silence, if the need arises
Listen carefully to questions and other concerns
Never argue with the guests
End your tour always by thanking the guests Start with a greeting or introduction
Information should be delivered in a manner that would interest the guests
Sense of humor should be part of the delivery of information
Remember, commentaries help people understand and appreciate what they actually see Tips for an effective tour commentary Begin with a smile, greeting and introduction
Brief the guests about the tour for the day
Review the inclusions and exclusions of the tour
Give the distance and traveling time of the destination Steps on how to make a commentary First impression of tourists play a very important role
Receiving tourists is just like receiving guests in your home
Show the best without boasting or overdoing
Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it. Nature of Tour Reception & Guiding Content and Methodology Tour Guiding Techniques Language proficiency
Avoid using highfalutin words, use simple, easy to understand words
Try to get rid of regional accent
Use synonyms to explain, to describe something
Use non-verbal communication in a difficult thing or situation Communication Skills
Full transcript