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Zenith Prezi Build

Sales Presentation
by

David Eggington

on 5 April 2013

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Transcript of Zenith Prezi Build

Intelligent Vehicle Solutions Andrew Wolff, Business Development Manager An introduction to Zenith Our customer base Our products and services What makes us different? Account Management Maintenance Management Downtime Management Accident Management Fuel Card/Mileage Management Why Zenith? Q&A UK’s largest independent leasing company Fleet News ‘Leasing Company of the Year 2012’ Continuous independent identity and management team for 20 years Founding value of delivering high quality service remains our unique differentiator A well established principle of continuous improvement and innovation 210 employees and 40,000 vehicles under management Concentration on mid to large corporate business only We are a service and support business in the fleet sector Unrivalled flexibility of systems and technology We provide all the main methods for funding vehicles including Contract Hire, Contract Purchase and Employee Car Ownership. Funding Solutions Our comprehensive solutions are managed in-house and include Service Booking, Maintenance Management, Breakdown & Recovery and Commercial Vehicle Management including HGV Management. Fleet Management Solutions We handle all aspects of the communications with drivers, insurance companies, brokers, repairers and independent repair assessors. Our in-house accident management team ensures that cost and service delivery is controlled. Accident Management We provide passenger, LCV and specialist vehicle rental solutions. Most vehicles are delivered to any UK location within 2 hours. Vehicle Hire Our Salary Sacrifice for Cars products, launched in 2008. The scheme enables employees to drive a brand new, low cost, all inclusive car, at little or no cost to the employer. Salary Sacrifice • Pulse
• iRisk
• CAMS Ancillary Products and Services including: • MyMiles
• Fuel Card
• ManagementTelematics Our in-house designed and built risk management product delivers a comprehensive and rounded view of occupational road risk. It includes a driving licence audit, driver survey and aptitude test and detailed analysis of the results. iRisk Zenith's online fleet diagnostic tools provide customers with comprehensive real time fleet data and reporting. Pulse Our comprehensive online cash management system allows customers to control and manage 'cash' vehicles from an administration and risk management perspective. CAMS Our in house designed and built web based mileage capture system ensures that all business and personal mileage is accurately recorded. MyMiles Our solution includes collating and managing the cards and data on behalf of customers, therefore reducing the administrative burden. Fuel Card Management Our customers use this service to monitor drivers' journey, distances/ speeds travelled and the carbon footprint of their fleet. Telematics We are an independent business with no dealer group/ bank/ manufacturer ties Vastly experienced at transitioning fleet arrangements to a new provider

Asda (1,000 vehicles), Atkins (2,300 vehicles), William Hill (400 vehicles) Long standing relationship with Barclays – appetite for future fleet funding Absolute flexibility across our systems and technology – improved agility Highly experienced personnel – staff retention of c. 7 years in customer facing roles All core services managed in-house – maintenance, accident management etc High quality service and effective cost control are amongst our core differentiators Market leading management reporting systems – fully customisable, our award winning MI systems can deliver fleet data in any format you require Regular strategic support from Ian Hughes, Commercial Director Pro-active account review, development and management – monthly/quarterly Account Management Zenith can manage as much or as little of your fleet operation as you require No call centres – a dedicated and personal relationship from day one Account Management teams who know you, your people and your culture Teams are incentivised on service, not volume All calls answered in 10 seconds, no voicemail or call queuing systems Average employee retention rate for customer facing staff is c.7 years Experienced individuals who will hit the ground running – car and LCV Regular reviews to demonstrate the ‘health’ of your fleet

Identifying trends and patterns in spend that can be developed to deliver cost reduction and/or improve service levels/downtime Cellular structure to ensure continuity of relationship, knowledge and response MITIE (6,000 vehicles), NG Bailey (1,200 vehicles), Xerox (1,000 vehicles)

Average downtime 6.1 days – includes full days, and weekends and bank holidays

Average repair cost £870 (exc. glass and refurb); £720 (inc. glass and refurb)

Customer satisfaction 93% for Zenith team, and 87% for repair network

Service provided in-house for control of quality, costs, vehicle downtime and short communication lines

4 experienced engineers control all estimating and approve costs utilising Audatex

ULR is outsourced to specialist law firm Irwin Mitchell

Mid book methodology used for total loss valuation – average the retail value and the trade value

CAP and Glass’ Guide utilised for total loss valuations Fuel Card /
Mileage Management Web based mileage capture and authorisation platform – designed in-house by Zenith

MyMiles can record mileage regardless of whether vehicles are leased or owned

Ability to capture mileage accurately is crucial to ensure HMRC compliance

Business and private mileage is accurately recorded, submitted and authorised

Facilitates fuel reimbursement and VAT reclaim – automatic feeds available

Integration with fuel card systems possible – generating payroll feeds

Drivers log mileage via authoriser with reminders issued from the platform

Full reporting suite available to key stakeholders Fleet Size - 2,800
Product - ECO
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 2,300
Product - Contract Hire, Fleet Managed & Accident Management Only
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 3,600
Product - Contract Hire
Status Sole Supply
Scale - Fully Outsourced Fleet Size - 1,200
Product - Accident Management
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 400
Product - Contract Hire
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 1,000
Product - Contract Hire
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 400
Product - Contract Purchase
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 1,075
Product - Contract Hire
Status - Sole Supply
Scale - Fully Outsourced Employee Base - 10,000
Product - Salary Sacrifice
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 3,000 Fleet Management, 6,000 Accident Management Only, 600 ECO
Product - Multi-Product
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 675
Product - Contract Hire
Status - Sole Supply
Scale - Fully Outsourced Employee Base - 10,500
Product - Salary Sacrifice
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 475 cars & 1,100 cash allowance
Product - Contract Hire
Status - Sole Supply
Scale - Fully Outsourced Employee Base - 5,500
Product - Salary Sacrifice
Status - Sole Supply
Scale - Fully Outsourced Fleet Size - 650
Product - ECO
Status - Sole Supply
Scale - Fully Outsourced Ocado is already a significantly important customer to Barclays and would become an equally important customer to Zenith going forward
You can have absolute confidence in an experienced fleet management specialist
Competitive funding rates from Barclays will deliver sustainable lease costs
Further appetite for future funding across Ocado fleet
A proven track record in delivering substantial reductions in ancillary spend
Market leading record in significantly reducing vehicle downtime
Zenith offer our absolute commitment to work as a partner with integrity, transparency and honesty with a view to establishing a long term relationship
Service is something we are passionate about and take extremely seriously
We will deliver what we promise. Ocado is already a significantly important customer to Barclays and would become an equally important customer to Zenith going forward

You can have absolute confidence in an experienced fleet management specialist

Competitive funding rates from Barclays will deliver sustainable lease costs

Further appetite for future funding across Ocado fleet

A proven track record in delivering substantial reductions in ancillary spend

Market leading record in significantly reducing vehicle downtime

Zenith offer our absolute commitment to work as a partner with integrity, transparency and honesty with a view to establishing a long term relationship

Service is something we are passionate about and take extremely seriously

We will deliver what we promise. Absolutely critical element of cost reduction, business continuity and profitability Current average downtime is 1.5 days for SMR and 6.1 days for accident repair DTM module chases the garage every two hours until completion Dedicated DTM team to manage follow up and escalation processes In-house maintenance, accident management and hire car services for complete control Direction of servicing, maintenance and warranty work by in-house teams Sophisticated mapping software to identify the closest appropriate repairer Repairer/service agent selected on proximity and the ability to carry out work in the shortest timescale Courtesy cars or hire cars as required for onward mobility Mobile servicing agents are available – if appropriate Maintenance authorisation limit of 1p All maintenance on Zenith vehicles must be authorised by our in-house engineers An average invoice reduction of 21.27%, equating
to a saving of per invoice £39.76 For every £1 a dealer looks to charge, we spend 79p
Full transcript