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CAPM: 13 Project Stakeholder Management

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Tricia Harney

on 7 October 2015

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Transcript of CAPM: 13 Project Stakeholder Management

CAPM: 13 Project Stakeholder Management
design by Dóri Sirály for Prezi
What are the 4 knowledge areas of Project Stakeholder Mgt
Hint!
13.1 IS
13.2 PSM
13.3 MSE
13.4 CSE
What are the 4 knowledge areas of Project Stakeholder Mgt?
13.1 Identify Stakeholders
13.2 Plan Stakeholder Management
13.3 Manage Stakeholder Engagement
13.4 Control Stakeholder Engagement

Stakeholder ________ should be a primary project objective

ANSWER: Satisfaction
Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1
.2
.3
.4
Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1 Project charter
.2 Procurement documentation
.3 EEF's
.4 OPA's
Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1
.2
.3

Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1
Stakeholder analysis
.2 Expert judgment
.3 Meetings
Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
Process: Identify Stakeholders
Process Group: Initiating
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
Stakeholder register
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1
.2
.3
.4

Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1 Project management plan
.2
Stakeholder register
.3 EEF's
.4 OPA's
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1
.2
.3
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1 Expert judgement
.2 Meetings
.3
Analytical techniques
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
.2
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
Stakeholder management plan
.2 Project documents update
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1
.2
.3
.4
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1
Stakeholder management plan
.2
Communication management plan
.3 Change log
.4 OPA's
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1
.2
.3
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1 Communications methods
.2 Interpersonal skills
.3 Management skills
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
.2
.3
.4
.5
Process: Manage Stakeholder Engagement
Process Group: Executing
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
Issue log
.2 Change requests
.3 Project management plan updates
.4 Project documents updates
.5 OPA updates
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1
.2
.3
.4
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.1 Inputs
.1 Project management plan
.2 Issue log
.3 Work performance info
.4 Project documents
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
.1 Information management systems
.2
Expert judgment
.3 Meetings
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1
.2
.3
.4
.5
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.3 Outputs
.1 Work performance info
.2 Change requests
.3 Project management plan updates
.4 Project documents update
.5 OPA updates
Stakeholder Analysis
1. Classification tools allow PM to group stakeholders by qualifications such as ____ ____, ____ or ____, or ____.

2. Four classification tools for CAPM exam
____/____ ____
____/____ ____
____/____ ____
____ ____


ANSWER:
Influence, Impact, Requirements; Power/Interest Grid; Power/Influence Grid; Influence/Impact Grid; Salience Model
Stakeholder Analysis
1. ____/____ Groups stakeholders based on active involvement in project and their ability to effect changes to project's planning or execution

2. ____ ____ Described classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate)

3. ____/____ Groups stakeholders based on their level of authority and their level of concern regarding project outcomes

4. ____/____ Groups stakeholders based on their level of authority and their active involvement in project

ANSWER:
Influence/Impact; Salience Model; Power/Interest; Power/Influence
Power/Interest Grid
Plan Stakeholder Management
Tools & Tech's
Analytical Techniques: Levels of Engagement

1. ________ Unaware of project and potential impact

2. ________ Aware of project and potential impact and resistant to change

3. ________ Aware of project; neither supportive or resistant

4. ________ Aware of project and potential impact and supportive of change

5. ________ Aware of project and potential impact and actively engaging to ensure project success

ANSWERS:
Unaware; Resistant; Neutral; Supportive; Leading
Pop Quiz! What is the difference between the Stakeholder Mgt Plan and the Communications Mgt Plan?
The ________ Management Plan emphasizes details about technology, methods, and models of communication, the ____ of communication. The ________ Management Plan explains the ____ of communication.



ANSWER:
Communication; How; Stakeholder; Why
Process: Plan Stakeholder Mgt
Process Group: Planning
Knowledge Area: Stakeholder Mgt
Tools & Techniques: Analytical Techniques
Process: Control Stakeholder Engagement
Process Group: M&C
Knowledge Area: Stakeholder Mgt
.2 Tools & Techniques
Involve in low-risk areas; use as goodwill ambassador
Keep engaged and consult regularly
Inform w/general communication
Meet needs and try to increase level of interest
Full transcript