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life evnts

Sociale Verzekeringsbank July 3rd, 2009

Niel Smith

on 21 November 2017

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Transcript of life evnts

our masterplan
SVB website
web services
cooperating in life events
Life Event Oriented Services natural-born
manager organizer
out of sheer
necessity care-free
client three
archetypes two fundamental principles
for communciation general
process 1. orientation

2. application

3. client other principles:

try to ascertain the client’s questions
limit the amount of information
use plain and simple language tax
office city
hall health
insurance SVB present
situation job
center tax
office city
hall future
with PIP SVB What can I do with SVB's web services?

Apply for a pension or benefit
View personal details
Change preferences
Send and receive letters and notifications "I want to live in the Netherlands" Niel Smith
web consultant Zaandam, July 3, 2009 2001: pilot program
2005: available to the public
2006: compulsory for digital tax returns
2009: 8 million DigID-users registered
Full transcript