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Transcript of Intercultural listening
learning to communicate
in a global society.
Basic skills and
personal experiences. CIM - English for Communication Studies
module professor Berri Edited by Giacomo D'Alessandro Basic theory... What is communication? It's a basic skill, that makes life work. What is intercultural
communication? It's an awareness and understanding of foreign attitudes, beliefs, values and (linguistic) practices. ...concrete components Communication is listening, speaking, non verbal acts, politeness, mitigation, accomodation, cross-cultural adaptation. Personal experiences 2 places where I had an intercultural training in communication. Thesis-journey among christian communities Festival Suq of cultures in Genova ...working for communication looking for a common network Focus on listening ...in an intercultural society Today we experiment cross-cultural relationship through different channels. All communication is cultural and interactive: do others hear and understand what we are trying to say? But first of all, are we listening well for saying adequately? Is there trust between them and us? cultural preferences
tactic Listening is an essential skill for making and keeping relationships, knowing how to disclose thoughts and feelings, what others want and what hurts or irritate them. It's dangerous not to listen: you miss important information and you don't see problems coming. Listening is a commitment and a compliment. You try to look at things from his or her perspective. pseudo-listening
give help My way to listening ...in thesis-journey I have been having a particular journey among some christian communities in different italian cities. I'm going to produce a thesis about the innovation expressed by this part of Catholic Church and the possibility of a multimedial network to be built. My first need: to become a good listener media research contacting people present my work leave they tell me asking My first problem: blocks three kinds of blocks
- cultural differences for each community
- blocks of the interlocutor
- my blocks in approaching different places and people I couldn't be prepared to all these new things... Blocks face to face comparing mind reading filtering judging sparring dreaming advising placating I risk always to access who is more or less competent
about Church communities and actual situation. I try to figure out what
he's thinking about me and my work. I should listen everything and not only what is related to my thesis. I read a lot about a community, so I risk to have prejudice in asking and listening... When I listen to concepts that don't help my work, I begin to dispute... I'm right! Something the person says triggers
a chain of private associations, often
about my work's development. I already know everything I'm interested in,
so listen to my advices and don't lose time! I want to feel myself immediately
accepted, to be nice and to be helped
so I agree with every opinion. Towards an effective listening ...in thesis-journey Original approach is an active listening Clarifying my research and proposal Try to paraphrase, writing the thesis Have a continuing feedback while I'm
developing my idea now and in the future To fully understand the meaning of a community To ask questions and to be trusted Antidote to most listening blocks and miscommunications To observe my and their reactions, to see effects My way to listening ...in Festival Suq Where I am? What should I do/be? Positive attitudes towards people who are perceived as different: cultural meanings, beliefs, behaviors; curiosity and openness. Aknowledge of all levels of relationship (internal and external) and activity groups: festival, theatre, workshops, volunteers, merchants, foreign people and institution. CONTEXT linguistic and paralinguistic competence
appropriateness of forms
sociocultural values and constraints
interactional patterns From fan to listener Politeness, for maximally efficient information exchange. How to maintain our positive and negative face? How not to violate different usages? Observing rules; regulating with tact the interpersonal relationship (support, empathy..); according to contextual factors (degree of distance, power...).
Which are universal acts? Requests, apologies, compliments, refusals, corrections, disagreement, thanks, suggestions, offers...
Use the adequate register and pay attention to word's intensity.
Build an appropriate mitigation strategy! ...ways to soften a negative comment or remark. Become an intercultural listener the main basic skill today You must find a right balance to communicate in an intercultural situation. Maybe you don't know how to stay, and listening is the best way to learn it. Language must be not simply a semiotic system but rather as a "way of being". Observing grammatical rules becomes a way of expressing shared values meant to create bonds of mutual understanding and solidarity among interlocutors. If you act as a good listener, you will
activate the same ability in other people from other culture, and the genesis of a good atmosphere for communicating will be easier. Accommodation is the adoption of an existential stance consonant with the world of one's interlocutors so that you feel the kind of foreigner that he wishes. People need today a listening training Acknowledge and experience of different rituals can help to establish communicative relationship. Space, time connections, cultural preferences... An example of wrong listening
and miscommunication Genova, Festival Suq 2012 Laura Caferri presents his book
"Il paradiso ai piedi delle donne"
about his experiences in arab world. On stage other 3 women conversing. A muslim man does not agree with some declarations. The moderator does not allow him interrupt the conference. I observe his misunderstanding of intention of some critiques. I observe women's misunderstanding of his disagreement (can only four white women talk about arab women and customs?). I observe him going away when the moderator don't invite him to clarify on stage. The importance of feedback In a non-judgemental way, to share what you thought, felt or sensed, what happened inside you. honest immediate supportive ...easier in Festival Suq and his activities. Of course there are different approaches and opinions, of course we have to discuss behaviors, customs, communication... more difficult in Church and his communities. A truth considered as monolithic generates monolithic thinking, damaging confrontation and regeneration... Openness and humour for an intercultural listener Attention to understand where I am Wish to grow intellectually Listening is more important if you disagree Let people be free of speaking sincerely More information you have the more you learn to stay. Humour is very effective to feel sensibility...
It means to use certain words with certain tones, postures and gestures. But you risk to be misunderstood, so offensive...
Also try to win a debate from the other side!
...for example about racism: humour and other points of view.
Time and speed before and after communication Time to... find reasons, look for acknowledge, prepare yourself to listening Time during... give rhythm, space, attention, trust, quietness to the others Time for... organizing what you heard, working it out again, penetrating the message deeply SPEED in monitoring everything that help you to adapt your behavior and communication. To give time may be a resource or a weakness... Information Thesis-journey cfr www.cantodelramingo.altervista.org/category/diario/viaggio-incontro-2012 Festival Suq Genova cfr www.suqgenova.it Basic skills and communication theories cfr Messages. The communication skills book (McKay-Davis-Fanning)
cfr lecture notes by professor Berri Edited by Giacomo D'Alessandro, 380390, CIM UniPv