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Hotel Technology Overview

Demonstrate the wide range of techology being used in Hospitality Industry and the occupational opportunities within the fields.

Jason Cape

on 7 April 2014

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Transcript of Hotel Technology Overview

3. Delivery
Boots on the Ground.
Thank You !
Taking Care of the Guest
Hotel Technology
Property Management System
Back Office
Discussion Agenda
Software that supports all aspects of providing lodging to guests.
Point of Sale
All software that support the sale of goods or services.
All software that supports bookkeeping and reporting for management.
1. Joke
Check In and Out Guests
Business Intelligence / Data Warehousing
Software to help understand and market to guests/customers
Distribution - Central Reservations
Systems Integration and Hospitality
Focused Organizations
HTNG - Hotel Technology Next Generation
HFTP - Hospitality Financial & Technology Professionals
HSMAI - Hospitality Sales & Marketing Association International
2. Technologies
4. Resources
5. Future Opportunities
Hotel Joke
On vacation, a man and his wife check into a hotel. The husband wants to have a snack at the restaurant, but his wife is extremely tired so she decides to go on up to their room to rest.

She lies down on the bed... just then, a train passes by very close to the window and shakes the room so hard she's thrown out of the bed.
Guest Billing - Folios
Guest History
Back Office
Groups - Catering
Restaurant & Bar
Accounts Receivables or AR
General Accounting
Owner Accounting -Trust Accounting
Credit Card Processing
PCI-DSS Compliant - What does
that mean?

Control Objectives

PCI DSS Requirements

Build and Maintain a Secure Network

1. Install and maintain a firewall configuration to protect cardholder data

2. Do not use vendor-supplied defaults for system passwords and other security parameters

Protect Cardholder Data

3. Protect stored cardholder data

4. Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program

5. Use and regularly update anti-virus software on all systems commonly affected by malware

6. Develop and maintain secure systems and applications

Implement Strong Access Control Measures

7. Restrict access to cardholder data by business need-to-know

8. Assign a unique ID to each person with computer access

9. Restrict physical access to cardholder data

Regularly Monitor and Test Networks

10. Track and monitor all access to network resources and cardholder data

11. Regularly test security systems and processes

Maintain an Information Security Policy

12. Maintain a policy that addresses information security
Online Travel Agents
Convention Space Management
Booking Engines
Jason Cape - Clearview Networks
Customer Support
Corporate Trainer
Project Manager
Front Desk Agent
Reservation Agent
Revenue Manager
Hotel Information Technologist
Executive Chef
Group Sales
Chief Technology Officer
Chief Financial Officer
PBX Operator
Audio Visual Technician
Executive Housekeeper
Casino Manager
Video Producer
Chief Engineer
Spa Director
Retail Manager
Head of Security
Human Resource Manager
Web Designer
New Hotel Development
Regional Manager
Brand Relationship Manager
Hospitality Lawyer
Payroll Manager
Full transcript