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Transcript of Forever Healthy
Health Dollars rewards system
Cheap accommodation tie-up with HDB
Cheap accommodation tie-up with local hotels/ hostels
After care management services
Online Medical Tour Budget Planner
Admission tickets to local festivals and events
Medical tourism expo
Medical tour seminar
Medical Tourist Association of Singapore
Personal concierge services
Buddy service Provide information on hospital profile / doctor profile / treatment provided.
Tie up with hotel and hostels to get discounted rates for the customers.
Partner with HDB to get short term lease for cheaper / no-frills accommodations.
Provide online medical tourism budget planner (airline, hotel, hospital).
Provide forum for feedback and review for potential medical tourists.
Health Dollars rewards for medical tourists
Provide interpretation service.
Provide personnel for after care services. Service
Benefit Service Attribute Informed,
peace of mind
Value for money
Value for money
Comfort Detailed information on the available hospitals, doctors and treatment procedures.
Lower costs for hotels and hostels.
Cheaper accommodation at the heartlands.
A online planner to help plan the trip.
A forum for customers to voice their feedbacks.
Health Dollars reward system when they take up membership and participate in forums and redeem e.g. health supplements for redemption delivered to their doorstep.
A personal interpreter.
Professional staff to take care of the patient after the surgery Product Backlog Prototype Demo Lessons Learnt FOREVER HEALTHY Value Proposition “We provide our customers a one-stop online portal which presents them with all the information they need to seek a holistic, affordable and enjoyable medical vacation in Singapore, and discounted health supplements delivered right to their doorstep as perks for being a Singapore medical tourist.” THANK YOU! S-D Logic Symmetric Information.
Process of Serving
Relational, Operant Resources
Intangible The prototype / designed service should focus on the delighter ideas, rather than basic ones.
As we implement the project, the ideas evolved constantly, which may bring more opportunities.
The prototype helped to validate the feasibility of our ideas.
We should be open to other tools and not be constrainted by the recommended tools
We should not lose our focus in the technical aspect such as coding when generating services - the focus should be on the services themselves
Medical tourist: Forever Healthy Medical Provider: I have just been diagnosed with pancreatic cancer. Where can I find the most suitable place for my treatment? How can we better educate the public with the treatments we provide so that we can save more lives? Our Partners: How can we promote our products and increase sales? Singapore Government We want to become a global medical hub. Team F Li Pengfei (Scrum master)
I Wayan Tresna Perdana
Tee Wei Yaw
Teng Boon Wee