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complaint 2012

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miuccia meng

on 5 January 2013

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Transcript of complaint 2012

all about complaints Customer Service 2012 139 cases in 2012 SUGGESTIONS Customers & Cases mainly AMK(7) & AME(9) more big project, more important of company image TAIWAN HCI filter and clotting air bubbles ALL ASAHI lower satisfaction less order qty HOSPITECH GAMBRO more production , more stress on the complaint handling more attention, more resources short filter outsourced tip of PC cover cracks, both in reuse and in first use comparing with NIPRO... all for tender Dialyzer complaint history=design history cover loosed 2011 dialysate port cracked 2012 cover cracked
blood leaked 2013 AME: ABT-N002-GMEE, holes on the chamber, 5960 sets returned, mold No. BAIN1122 stopped using Dialyzer Dialyzer
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