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ADVANCED GAMES

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English4callcenters .com

on 11 November 2016

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Transcript of ADVANCED GAMES

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
HEARING
EXPERT
READING
COMPREHENSION
Answer the following questions based on the audio.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
VOCABULARY
PUSH
Answer the following questions and
then share your answers with the class
TEAMS
DEBATE
Read the following case, analyze it and provide the best solution for the scenario.
?
?
GETTING
STARTED
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have spoken
You have spoken
He
has
spoken
She
has
spoken
It
has
spoken
We have spoken
They have spoken
I have not spoken
You have not spoken
He
has
not spoken
She
has
not spoken
It
has
not spoken
We have not spoken
They have not spoken
Have I spoken?
Have you spoken?
Has
he spoken?
Has
she spoken?
Has
it spoken?
Have we spoken?
Have they spoken?
Positive
Negative
Questions
Contraction: I've spoken. I haven't spoken
One classmate will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
PAST PERFECT
FAST VOCABULARY
REVIEW
Recap yesterday`s vocabulary, be ready to use it for the calls!
Parcel Services
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
?
One classmate will explain to you the grammar chart. Pay attention.
give me your examples!
Form:
{subject+had+past participle}
I had done
You had done
He had done
She had done
It had done
We had done
They had done
I had not done
You had not done
He had not done
She had not done
It had not done
We had not done
They had not done
Had I done?
Had you done?
Had he done?
Had she done?
Had it done?
Had we done?
Had they done?
Positive
Negative
Questions
To express actions in the past before another action
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach how do you say "Necesito un trabajo lo mas pronto posible.. "
Coach how do I use past perfect?
Coach what do I need to get a job?
In your opinion, should employees be allow to smoke or vape in work places? Is this addiction something really necessary? Would it be ok for you to have someone vaping next to you?
Get into
the floor
Lets master the following vocabulary
I apologize for this inconvenience
Give me a minute please while I look into your case
Lets find a solution together
Is that ok with you
Declined/denied
expiration date
replace
Mailing address
available credit
overdue payment
email address
Credit card
Confirmation number
due date
Let´s get in couples and practice the following phone call, you have 5 minutes and then change couples. Follow the call flow
Your card was declined twice and you are on your first date, call customer service to determine what happened.
the card is expired request all customer information to replace it
Get into
the floor
Follow the flow
Greeting
Verification
process
Probing
Questions
Engagement
Rapport
Provide
information
Offer solution
Offer additional
assistance
Closing
Airfare
Arrivals
Luggage
Coach
(Economy)
Air
Deputy
Fly
Attendant
Cockpit
First
Class
PERFECT
MEMORY
Instructions:
1. Make a line in front of the whiteboard.
2. The first student will select a number, for example 3 and then go to the back of the line.
3. The second student will say the previous number, in this case 3 and select another such as 5 and then go to the back.
4. The third student will do the same, say 3, 5 and then another.
5. Go like this until one wins.
1
2
3
4
5
6
7
8
9
PERFECT
VOCABULARY
INSTRUCTIONS:
1. Students make one big circle inside of the classroom
2. Coach will give one word, for example apple. The last letter of the word is an e.
2. The first student will say a word with that letter. Such as elephant, and give a sentence "elephants live in the jungle". the second student a word with T. Like tan. "My mom has tan skin". And so on If someone looses, he goes out of the circle and takes a seat until one wins.

apple
nancy
tan
elephant
K...?
Yolk
PICTIONARY
MANIAC
INSTRUCTIONS:
1. Make at least 3 groups.
2. In a paper write down 5 different things, it can be anything, a famous person, a noun, a verb. Then give this piece of paper to your coach. Meanwhile the coach mixes them, choose a representative.
3. The coach will call one representative and tell him to describe the object with it`s characteristics not giving away the word!
4. The team that guesses more things in 3 minutes wins! (3 minutes per team)

bad music!
a finger!
Justin Bieber!
Repeat
SHOPPERS VS
CLERKS
Instructions:
1. Divide the students in two even groups, one of shoppers and one of clerks.
2. Shoppers: take on page and write down 100$, you have a maximum of 100$ to spend, write it in your page and for each item you buy do the maths. For example a pen cost you 25$, so 100$ - 25$ = 75$.
3. Clerks: take something that you have, like your cellphone, your notebook, your pen, your shoe. And sell it to your customer

Shoppers try to negotiate the price for the items for example if they are selling you a cellphone: look man, but this has not selfie camera and 100$ is a lot, I will give you 50$ right now! Clerks do they same: no 50$ is not enough, look it is a high end phone, give me at least 80$

If you are not interested in a clerks product go to antoher one.

The student with more item and the clerk with more money wins!.
Full transcript