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DLSS All-Hands Update

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by

James Carlson

on 5 September 2014

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Transcript of DLSS All-Hands Update

AT DOHMEN, OUR VISION IS TO CREATE
A MORE EFFICIENT,
EFFECTIVE,
AND ACCESSIBLE HEALTHCARE SUPPLY SYSTEM.
BUILT AS A SEAMLESS EXTENSION OF OUR CLIENT
165m revenue
Launch DLSS
Improve and standardize client and customer care experience
Improve quality and productivity
Consolidate financial reporting and quality systems
Launch a new service capability in applications development
IT HASN'T BEEN PERFECT.
EVERYONE MAKES MISTAKES!
AND THANKS FOR STAYING FOCUSED ON WHAT REALLY MATTERS:
CO-WORKERS
CLIENTS
The patients we serve together
And thanks for living our values
I will see you in September and October.
BRING YOUR IDEAS and QUESTIONS!
THANK YOU
DOHMEN CONNECT TEAM

who equipped us with a great new tool for cross enterprise communications
DLSS FACILITY EXPANSION AND TRANSPORTATION TEAM
who have a plan for expanding our footprint and improving our freight discounts
DLSS HR TEAM

who launched a new onboarding process for new employees
DOHMEN EMPLOYEE ADVISORY GROUP

who is giving a fresh look at our employee benefits and policies

DOHMEN DISCOUNT MANAGEMENT TEAM
who launched a great new application for our financial services clients to manage chargebacks, contracting and government pricing

DLSS PRICING & CONTRACTING TEAM

who developed a new methodology for simpler and more marketable pricing and a single contract for all services

DOHMEN TECHNOLOGY GROUP
developing a more efficient process for development and project management

DOHMEN BRAND AND COMMERCIAL TEAM

creating a new way to represent our brand to market
DOHMEN CLIENT EXPERIENCE TEAM
forging a path to standardized client implementation and a stronger, more uniform client experience

DLSS QUALITY METRICS TEAM
who built the foundation for a new suite of KPI’s that can measure our future performance
SHOUT OUTS
What can we do to deliver the
best possible client experience
for the rest of the year?
COST
PRESSURE
PERSONALIZED
MEDICINE
CONSUMERISM
EMPOWERING TECHNOLOGY
AFFORDABLE CARE ACT
DEVICE AND DRUG CONVERGENCE
INCREASING
REGULATORY BURDEN
SHRINKING ACCESS TO
CAPITAL
INCREASING ACCESS TO
GENOMICS
NOBODY
DOES WHAT WE DO
THE WAY WE DO IT
SPEED
SCALE
CERTAINTY
Sales training and team development
DLSS web site launch
Dohmen MKE Headquarters Grand Opening
DLSS Entrepreneur Industry Conference
Site visits and a few more surprises!
FAMILY
1
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