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customer service

Created by Jacco vanderKooij - prezi.com/user/p4qzg3q6f9st

Angela Huang

on 2 November 2014

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Transcript of customer service

for Customer Service
By. Allison wong & Angela Huang
for 10 situations that cause
And now here
are the problems!

Train employees
2. Employees, not knowing what products they sell

3. Employees, who don't know how to use equipment
4. Employees, not knowing where the products are
5. Language barrier
6. Food exemption
7. Impatient customers who
order twice
Ask for clarification

Who attached two
knives together
to cut paper?
are the ...?
I don't know, can't help you. Bye.
8. Customer breaks or damages a product
9. No price tag
Find the same item, that has a price tag
Search the item up
Know the prices by
Thank you
for your
10. Misleading advertising or promotions
Be specific
List special conditions and terms clearly
1. Customer returning a product without a receipt
Keep valuable items locked up or out of reach
Have a sign
You Break, You Buy
Ask for help
Secure price tags
Full transcript