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Transcript of customer service
for Customer Service
By. Allison wong & Angela Huang
for 10 situations that cause
And now here
are the problems!
2. Employees, not knowing what products they sell
3. Employees, who don't know how to use equipment
4. Employees, not knowing where the products are
5. Language barrier
6. Food exemption
7. Impatient customers who
Ask for clarification
Who attached two
to cut paper?
are the ...?
I don't know, can't help you. Bye.
8. Customer breaks or damages a product
9. No price tag
Find the same item, that has a price tag
Search the item up
Know the prices by
10. Misleading advertising or promotions
List special conditions and terms clearly
1. Customer returning a product without a receipt
Keep valuable items locked up or out of reach
Have a sign
You Break, You Buy
Ask for help
Secure price tags