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customer service

Created by Jacco vanderKooij - prezi.com/user/p4qzg3q6f9st
by

Angela Huang

on 2 November 2014

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Transcript of customer service

Solutions
Problem
for Customer Service
PROBLEMS
By. Allison wong & Angela Huang
for 10 situations that cause
And now here
are the problems!

Solution
Situations
Situations
Train employees
2. Employees, not knowing what products they sell

3. Employees, who don't know how to use equipment
4. Employees, not knowing where the products are
Solution
5. Language barrier
6. Food exemption
7. Impatient customers who
order twice
Solutions
Ask for clarification

?
?
?
Who attached two
knives together
to cut paper?
Where
are the ...?
I don't know, can't help you. Bye.
8. Customer breaks or damages a product
9. No price tag
Find the same item, that has a price tag
Search the item up
Know the prices by
Solutions
Thank you
for your
Solutions
10. Misleading advertising or promotions
Solutions
Be specific
List special conditions and terms clearly
1. Customer returning a product without a receipt
Keep valuable items locked up or out of reach
Have a sign
You Break, You Buy
Ask for help
89%
Secure price tags
Full transcript