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Ch 14 Verbal and NonVerbal Delivery
Transcript of Ch 14 Verbal and NonVerbal Delivery
What is it?
Language may have different meanings...
A system of spoken and written words
One important component of verbal communication is LANGUAGE...
THE DICTIONARY MEANING OF A WORD
SAME WORD MAY HAVE SEVERAL MEANINGS
THE HIDDEN MEANING OF A WORD
OFTEN POWERFUL FEELINGS AND ASSOCIATIONS ARISE FROM WORDS
POSITIVE CONNOTATION – BEAUTIFUL, CUTE, HEALTHY
NEGATIVE CONNOTATION – PAIN, DECAY, TORTURE
NEUTRAL CONNOTATION – NUMBER, CAR, TABLE, LEG
Not only can language have different meanings, but it can also be adapted to fit specific situations!
SPECIALIZED VOCABULARY THAT IS UNDERSTOOD BY PEOPLE IN A PARTICULAR GROUP OR FIELD
RECENT COINED WORDS OR OLD WORDS USED IN NEW WAYS
A REGIONAL OR CULTURAL VARIETY OF LANGUAGE DIFFERING FROM STANDARD AMERICAN ENGLISH IN PRONUNCIATION, GRAMMAR, AND WORD CHOICE
What is it?
COMMUNICATION WITHOUT WORDS
BODY LANGUAGE, APPEARANCE, AND THE SOUNDS OF VOICE ARE THE CUES OR SIGNALS OF NONVERBALCOMMUNICATION
What does Body Language entail?
USE OF FACIAL EXPRESSIONS, EYE CONTACT, GESTURES, POSTURE, AND MOVEMENT TO COMMUNICATE
50-90% OF THE MESSAGES YOU SEND ARE NONVERBAL
What about your appearance?
CAN CLUE TO YOUR INTERESTS
CAN BE INTERPRETED AS EXPRESSING A PERSON’S ATTITUDE TOWARD ANOTHER PERSON
CAN BE INTERPRETED AS A SIGN OF A PERSON’S SELF-REGARD
This includes: CLOTHING, MAKE-UP, HAIR STYLE, JEWELRY
and finally there's Paralanguage
which is: A TYPE OF NONVERBAL COMMUNICATION THAT INVOLVES USING VOICE VARIATION AND EXTRANEOUS WORDS AND SOUNDS TO COMMUNICATE (HOW something is said, not WHAT is said)
Let's break it down...
1. SOUND OF A PERSON’S VOICE
PITCH, VOLUME, RATE, TONE
2. SPEAKER’S USE OF PAUSES
TO EMPHASIZE, CREATE SUSPENSE, OR CONVEY UNCERTAINTY
3. THE USE OF EXTRANEOUS WORDS AND SOUNDS
“UM,” “WELL UH,” “UH,” “YOU KNOW,” ETC.
Some Delivery Tips!
PRACTICE your speech, watch the cards
Volume, speed, energy
Hopefully they won't happen
Dropping things, forgetting things, things not working
YOU are your first and best visual aid! Make it count!
FACIAL EXPRESSIONS – SOME PEOPLE MAY “MASK” THEIR FACIAL EXPRESSIONS
EYE CONTACT – SIGN OF HONESTY AND STRAIGHTFORWARDNESS
GESTURES – MOVEMENTS MADE WITH ARMS, FINGERS, HANDS
POSTURE – BODY POSITION
MOVEMENT – SIMPLY THE WAY A PERSON MOVES
Let's start with Verbal Delivery
Components of Verbal Delivery
also known as vocalics or paralanguage
The way you say words. Includes articulation and stress
Articulation: The way you say individual sounds
Stress: How you accent syllables in words
1. Check pronunciation of a word if you're unsure
2. Practice words or sounds that give you trouble
3. During practice, slow down and articulate clearly
4. Avoid slurring words together or dropping ends of sentences
Volume: Range of loundness to softness of your voice
1. Record yourself speaking. Listen to tone of voice, inflection, and stress on words.
2. Speak loud enough for the entire room to hear you.
3. Relax your throat and body before speak and throughout the speech
4. Use a confortable lower range of your voice
5. Speak natrually and conversationally. Don't force enthusiasm.
6. Losing your audience? Try pitch variation, increase in volume and rate.
Unfilled pause: silent
filled pause: vocal fillers like "um" ,"uh"
" Consider this: when does the audience think? Not while you're speaking because they can't think about an idea until it's delivered. They think during the pauses. But if there are no pauses, they won't think. They won't be moved. They won't act upon what you say. The degree to which you want to involve the audience is reflected in the length of your pauses" -Judith Humphrey
1. Mark in your speech where you need to pause to let the audience think. If it feels too long, it's likely just right.
2. Practice your speech and have someone count the number and type of vocal fillers. Work to eliminate them.
Finally, we have non-verbal delivery!
Components of Non Verbal Delivery
Physical appearance: Cleanliness and grooming important.
Flaws are often overlooked by the audience.
Gestures: bodily movements that supplement your words, display emotions and help audiences understand the structure of your speech
Eye Contact: Looking someone in the eye. In the U.S., communicates friendliness, honestly and trustworthiness
Plan and be purposeful
Walk your points
Video yourself and watch for gestures
For Displaying Emotion:
Try to look pleasant in general, but choose what's appropriate.
Stand tall, relax, hold head up, look at audience
Display the emotional attitude you want your audience to feel if appropriate
Plans ways to avoid unfavorable mannerisms
Eliminate fidgeting items
Open body with open arms
Look throughout the entire audience
Hold for 3-5 seconds with each person or until the end of a thought or idea
Look at everyone, not just "important" people
Don't focus on people who shy away from eye contact
Pitch: Range of higness to lowness in the tone of your voice
Rate: Range of fast to slow in terms of the speed of speaking
Clothing: Should be appropriate to the situation and doesn't draw attention to itself.
Accessories: Simple is best. Aim to not distract.