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Advanced 2018 Phone Troubleshooting

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English4callcenters .com

on 18 May 2018

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Transcript of Advanced 2018 Phone Troubleshooting

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
DESCRIBING
SITUATIONS
HAPPENED
Retelling
SITUATION
WHAT
?
got home
Light
slippers
distracted
Frying pan
Trashcan
Soaked
clean up
Grammar
Test
Write down the number and fix the following sentences:
1. Would you rather have cheese _____ bologna on your sandwich?
a. For
b. Nor
c. Or
d. So
Challenge
Fluency
45 seconds non-stop
Get in couples and practice how to answer the following question. Then be ready to share your answer.

1. how do you connect your cellphone to a wireless connection?
TOPIC
Phone Troubleshooting
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Check out the next vocabulary and give examples using it.
New
Vocabulary
madness
Think outside
the box
unique
inspired
innovation
original
Creativity
norms
Conversation
Time
Discuss the next few questions and share your thoughts with the class!
what is creativity?
Name some jobs in which people need to be creative. Why?
Share with the class if you have been creative before. What did you do?
dog snacks
Chores
Recovery
TIME
Discipline check
S1
S2
COMPETITION
Describe the situation shown in the video. Watch the following video twice and write down the new vocabulary . Then retell what happened.
Describe what happened in your own words. Try using different tenses and different vocabulary.
Visualize
Your Life
Change
Mentality &
Discipline
What you believe is your reality. One requirement is to have a successful mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not". Learning English is like going to the gym, if you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, using our powerful system "English with mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
, REPEAT,
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
Device
Feature
Switch
Swipe
Hold down
Navigate
Disable
Setting up
Disregard
Mobile Data

Coordinating conjunctions
Coordinating conjunctions connect words, phrases, and clauses.
Role
Check the following role plays, practice and get into the character's shoes! Then come to the front and... Action!
Play
A) You need to install an app on your phone, call tech support for assistance.

B) You work as tech support agent, answer the call and provide assistance.

Warm
UP
What is the most common issue you usually have with your cellphone?
Make couples or groups and discuss the question below. Provide detailed answer!
Main Clause + Coordinating Conjunction + Main Clause.
2. His two favorite sports are football ______ tennis.
a. Or
b. And
c. Nor
d. For
3. I wanted to go to the beach, _______ Mary refused.
a. But
b. Or
c. So
d. For
4. I am allergic to cats, ­­­­______ I have three of them.
a. Or
b. For
c. Yet
d. So
5. I am a vegetarian, ­­­­_______ I don’t eat any meat.
a. So
b. Yet
c. Nor
d. But
Full transcript