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Listening Strategies Presentation

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by

Isaac Nathan

on 3 April 2014

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Transcript of Listening Strategies Presentation

Overview
The Questions:
Passive Listening
Ways you developed rapport and trust with the client




Social bonds created during the interview process
Active-listening and effective-listening strategies:
• The questions asked
• The responses to the questions
• The active-listening and effective-listening strategies you used during this interview process
• Descriptions of social bonds created during the interview process
• Ways you developed rapport and trust with the client


That approximately 40% of client change is due to the quality of the counseling relationship

Treat the client with respect

Use your active listening skills to understand the client and their story

Communication style

Positive feedback or encouragement

Your speed of intimacy

Client is not going to trust you if you don’t know what you are doing

How can I help you today?
When is your baby due?
When did you start thinking about adoption?
Why is it that you want to give your baby up for adoption?
Does the birth father know about your decision?
Do your parents know about this? How do they feel about your pregnancy?
Would you want to look at our waiting list?
Would you want the adoptive parents to be paying your medical bill?
Do you have a plan for your life, after the baby is born, either job-wise or educationally?

How can I help you today?
I’m pregnant.
When is your baby due?
July 27.
When did you start thinking about adoption?
As soon as I found out that my baby daddy wants nothing to do with me.
Why is it that you want to give your baby up for adoption?
I can’t take care of myself, no less a baby.
Does the birth father know about your decision?
Nope.
Do your parents know about this? How do they feel about your pregnancy?
No, probably disappointed.
Would you want to look at our waiting list?
Yes.
Would you want the adoptive parents to be paying your medical bill?
Yes.
Do you have a plan for your life, after the baby is born, either job-wise or educationally?
Get my GED.

Knowing your client (Inside and out)
Knowing their triggers
Being an actively engaged with the quiet
Listening to the client rather than hearing
Active-listening

Eye contact
-Appropriate in J.K.’s culture
Gestures
-Avoided
Fidgeting
Drumming fingers
Checking my watch
Posture
-Actions speak louder than words
-No crossed arms or legs
-Head nods
Attentive silence
-Gave us both time to think

Team B
April 2, 2014
Patrick Crane
BSHS/385
Listening Strategies Presentation
You are an adoption case worker. Your client is a 16-year-old teenager who is pregnant. The client comes to your agency to begin the adoption process. You meet with her in a therapeutic setting. You must listen to her story to develop a plan of care for her and her unborn child. The client’s initials are J.K.
Effective-listening

Used the HURIER model
-Hearing
-Understanding
-Remembering
-Interpreting
-Evaluating
-Responding
Turned off cell phone
Went into quiet room with:
-No music
-No television
-No other people
-Right in temperature
Had a full meal
Plenty of rest

The Client
Shy
Bashful responses
Shame
Close ended answers
Silent
Undecided

Passive Communication
Persuasive Voice
Calms the emotions, and slows down any adrenaline
Reword the questions, in a non judgement aim
Any Questions?
Full transcript