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The Art of Managing People

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Michael Ramos

on 19 April 2013

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Transcript of The Art of Managing People

The Art of
Managing People Person-to-Person skills, guidelines, and techniques every manager needs to guide, direct, and motivate the team Interactive
Communication
Skills Interactive Problem
Solving Problem-Solving
Together Defining the
Problem Developing
Actions Plans Using Body
Language Effectively The Power
of Listening Learning Styles Decision Styles Behavioral Styles Adjusting Effectively
to Personal Style
Differences Why People Ask Questions
Types of Questions
Questioning Strategies and Techniques
Categories of Listeners
Barriers to Effective Listeners
Exercises to Improve your Listening Skills
Listening and Interactive Management Voice Qualities
Projecting Emotions Vocally
Using Vocal Qualities Interpreting Body Language Gestures
Interpreting Gesture Clusters
Using Body Language Step 1: Establish Trust Bond
Step 2: Clarify Objectives
Step 3: Assess Current Situation
Step 4: Identify Problems Step 1: Check the Trust Bond
Step 2: Establish Decision-Making Criteria
Step 3: Develop Action Alternatives
Step 4: Evaluate Action Alternatives
Step 5: Decide on an Action Plan Phillip L. Hunsaker
&
Anthony J. Allesandra Phil Hunsaker is a researcher, teacher, author, and consultant in the areas of personal, interpersonal, team, and organizational effectiveness. He has authored more than 100 articles and eleven books, including Management and Organizational Behavior and Training in Interpersonal Skills Tony Alessandra has success as a former graduate professor of marketing, Internet entrepreneur, business author, and keynote speaker. He is the author of seventeen books, including Charisma and The Platinum Rule. Transactional Styles The Art of Questioning Communicating Through
Voice Tones Implementing
Action Plans Problem Definition
Action Planning
Implementation
Follow-Through Step 1: Check the Trust Bond
Step 2: Assign Tasks and Responsibilities
Step 3: Set Up a Schedule
Step 4: Reinforce Commitment and Activate Following Through
Step 1: Check the Trust Bond
Step 2: Establish Criteria for Success
Step 3: Measure Performance
Step 4: Monitor Results
Step 5: Take Corrective Action
Full transcript