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Community Directory - Shortened

November 2012
by

Andrew O'Donovan

on 11 December 2013

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Transcript of Community Directory - Shortened

Summary of Issues:
Directory Updated via CMS on the Website
Operators were emailed or snail mailed their listing details and asked to update them and send them back
Copy of data kept in Excel to track responses
Hard to produce a consolidated report or to export the info
Welcome to our Community.

Episode 2 ...
Our Story
This is Linda .... and she has to keep the Directory
of all the Community Organisations in the area up to date.
Hi
So she has a spreadsheet which she gives to Tracey
to update the website
Hi
And she sends a letter to each community organisation to ask them to update their details and enters the changes in her spreadsheet.
Hi
Hi
... and they mail her back or phone or ... don't sometimes ...

... and she keeps track of all the changes in her
spreadsheet
... and Tracey updates the website ...
Sigh
... and gets a little upset that there is information
missing ...
mm..
Linda gets Bob to export the listings from the website to a spreadsheet so she can see what
is missing ... and uses lots of printouts ...
sort of ..
Hi
Aargh ..
...which takes a while ...
...and then she calls them to get the details ...
...and updates her spreadsheet ...
...and sends the updates to Tracey ....
...and ... and ...
Hi
Hi
.... finally she calls I.T. for help ...
mm..
...AND ...
The Solution
part 1
ICT decided to write a separate website that
managed the community directory.
They expanded the front end to include far
more detail and made it easy to use.
They added an Administration section to
allow easy management of the organisations

and easy communications with the
organisations.
Call Linda!
Phone
Linda!
Email
Linda!
...so ICT spoke to them all and made the system better ...

Linda was so pleased with the system ... and she told her friends in Funtown and Bigtown

.... and THEY wanted it too ...

Hi
Hi
...and it turns out a lot of the time they spoke to the
same organisations ...

Hi again
Hi
Hi
Allow multiple Councils/Host organisations
Allow shared listings.
One capture, one reminder, one update.
Huge savings in work.
Improvements:
Call Penny!
Call Jane!
The Solution
part 1
Expand the admin to allow multiple
organisations to be able to update and share
listings.
Limit duplication of work, allow branches.
Phone
Jane!
Community Directories
Dreaming Big ....

Improvements:
You can choose what listings you want to receive from your neighbours.
Local
Regional
National
Organisations choose their size and that
determines how their data is shared ...
Organisations can have multiple branches ...

When an organisation submits their listing, all linked websites see the details. Any of them can check it and approve it for themselves. Once approved all others see it as 'Checked' so they know they don't have to recheck it, just accept it or reject it for their own website.

One website sends email requests for updates. All websites see it.
One solution that can work for everyone
DEMO
DEMO
DEMO
Full transcript