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Advanced 2018 Flight Booking Cx Service

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Transcript of Advanced 2018 Flight Booking Cx Service

Grammar test
Solve the following grammar test using the grammar you have learned
1) You bought the wine for dinner?
2) My coach didn't checked the homework.
3) Did my aunt came yesterday for lunch?
4) I never didn't understand that exercise.
5) My trainer did explained the task for next week.
Find the mistake
Grammar
Review
ED ending
Rules
Grammar
Review
2
Grammar
Test
Use the participle adjectives to fill the blank spaces.
CONVERSATION
TIME
What is an airline ticket?
What's the process to book a flight ticket?
What questions should you ask when buying airplane tickets?
What questions do they ask when you check-in at the airport?
What documents do you need for international travel?
Are planes really safer than cars?
Have you ever seen a female pilot?
Pair up and discuss the questions, this is an everyday conversation topic and you need to be ready for ANY question ANY TIME.
TOPIC
Divide the class in two and argue
the following question.
Make couples and create a story with the given tense
Point of
View Story
Make couples and create a story with the given tense
Present Perfect/ Simple past
Modal: may/might

kick out
stash
plan
Make couples and create a story with the given tense
Present progressive
VIDEO
Technique
Point of
View Story
Point of
View Story
party
shop for
hide away
clean up
invite over

I eat pizza
You eat pizza
He eats pizza
She eats pizza
It eats pizza
You eat pizza
We eat pizza
They eat pizza
I might eat
You might eat
He might eat
She might eat
It might eat
We might eat
They might eat
I might not eat
You might not eat
He might not eat
She might eat
It might not eat
We might not eat
They might not eat
Might I eat?
Might you eat?
Might he eat?
Might she eat?
Might it eat?
Might we eat?
Might they eat?
Simple Past
Your coach will explain to you the grammar chart. Pay attention.
I may eat
You may eat
He may eat
She may eat
It may eat
We may eat
They may eat
I may not eat
You may not eat
He may not eat
She may eat
It may not eat
We may not eat
They may not eat
May I eat?
May you eat?
May he eat?
May she eat?
May it eat?
May we eat?
May they eat?
Your coach will explain to you the grammar chart. Pay attention.
Flight Booking
Up
Warm
Get away
clean up
plan
return
shop for
hide away
pray
invite over
?
stash
plan
?
?
hide away
?
invite over
Past Progressive
I ate
You ate
She ate
He ate
It ate
We ate
They ate
I did not eat
You did not eat
He did not eat
She did not eat
It did not eat
We did not eat
They did not eat
Did I eat?
Did you eat?
Did he eat?
Did she eat?
Did it eat?
Did we eat?
Did they eat?
POSITIVE
NEGATIVE
QUESTIONS
NEGATIVE FORM:
I DID NOT EAT OR I DIDN'T EAT
Subject + Verb in past
Form:
Subject + Verb to be (in past) + Present participle (ing)
Form:
I was eating
You were eating
He was eating
She was eating
It was eating
We were eating
They were eating
I was not eating
You were not eating
He was not eating
She was not eating
It was not eating
We were not eating
They were not eating
Was I eating?
Were you eating?
Was he eating?
Was she eating?
Was it eating?
Were we eating?
Were they eating?
POSITIVE
NEGATIVE
QUESTIONS
Listening
TECHNIQUE
Listening
COMPREHENSION


Participle Adjectives
Grammar
Review
Your coach will explain to you the grammar chart. Pay attention.
Make
4
teams and each team will select a
candidate to be the president of the class, create a campaign,
what are you going to change? why are you the best candidate? what is going to get better with you as a president?

This is daily vocabulary,
make sure you know how to use it properly!
New
Vocabulary
Split the class in groups and get ready to practice!
& POLLS
ELECTIONS
Get in couples and answer the following questions.
Expectations
intermediate
III
Use comparatives
and superlatives
in a conversation.
Be able to use
perfect tenses
(past/present).
Answer questions
using conditional:
Would.
Great energy and intonation when speaking.
Be able to apply
at least 50 phrasal
verbs.
Be able to answer some job interview questions.
Be able to speak for more than 45 seconds and sound natural.
Listen to the following audio, get as much information as you can to answer some question. Use the vocabulary given to retell what is the audio about.
Select the correct answer.
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
, REPEAT,
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
http://www.esl-lab.com/flight/flightrd1.htm
Destination

Available
catch
go with
transfer
departure
vegetarian
1. What is the man's destination?
A. Salt Lake City, USA
B. New York City, USA
C. Helsinki, Finland
D. Stockholm, Sweden

2. When is the man's departure date?
A. the twenty-first
B. the twenty-second
C. the twenty-third
D. the twenty-fourth

3. What is the flight number for the second half of his journey?
A. 555
B. 90
C. 1070
D. 830
4. How long is the man's layover between flights?
A. less than an hour
B. less than two hours
C. less than three hours
D. more than three hours

5. What request did the man make regarding his flight?
A. He asked for a specially-prepared dinner.
B. He wanted an aisle seat.
C. He requested a bassinet for his baby.
D. He asked for a seat near the front of the plane.
Listening
COMPREHENSION
Listen to the audio again and fill the blank spaces.
I'm flying to
1. John was_________ when he saw the plane.
2. I was___________ when I saw the pretty flight attendant
3. My mom was very___________ with the good service.
4. I have to tickets to go to Hawaii. Are you_________?
5. I feel really_____________ after a long trip.
6. My sister was really___________ when the plane started to shake.


Worried -Tired -Interested -Pleased -Embarrassed - Shocked
Have you ever traveled by plane?

Would you like to travel by plane?
http://www.esl-lab.com/flight/flightrd1.htm

Watch the following audio, get as much information as you can to answer some question. Use the vocabulary given to retell what is the video about.
<----- Click here to watch the video
TEST
COMPREHENSION
Answer the following questions based on
the information you watched on the video.
1.What comes in with a ticket?

2.What does the price of the ticket depend on?

3.It is better to buy tickets on High Seat demand or Low seat demand? Why?

4.It is true that airlines lower their prices some minutes before departure?

5.Why did the video recommend to book a package?

5.How many days in advance is recommended to book a flight?

6.What were the name of the websites the video recommended?
Full transcript