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Depaul 10.23.17

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by

Erin Walter

on 1 May 2018

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Transcript of Depaul 10.23.17

Why Care About Engagement?
Employee engagement is the emotional
commitment an employee has to the
organization and its values, vision and mission, resulting in the increased use of discretionary effort.
Gallup Poll
Engaged
Average
World
Class
Tasty
Catering
Dis-Engaged
Active Dis-Engaged
33%
50%
17%
67%
26%
7%
94%
6%
0%
Formula for
Employee Involvement
Recognition and Reward
Sustainable Organizational Success
+
+
+
+
=
Systems & Processes

Recognition & Reward
Consequences or Outcomes
Tasty Catering - 2016
94% Employee Engagement
10,200 Events
151 Errors Realized by Clients
98.5% Success Ratio
2016 Sales up over 2015 + 5%
2016 Profit up over 2015 + 24%
Awards
APA – Psychologically Healthiest Small Work Place
IPA – Psychologically Healthiest Workplace in IL
Forbes Magazine – 2016 Top Small Company
#1 Best Place to Work in Illinois
Catering Magazine’s Best US Catering Company
Wall Street Journal’s Top Small Workplace
Inc. Magazine’s Best Small Workplace
Their Companies
Rios Ventures
AZ Real Estate
2006 Tim



2007 Jamie Tim



2009 Jamie Erin Tim



2010 Eugene Francisco
Eduardo MariCarmen
2010 Tim




2010 Tim



2011 Erin Jamie Tim


2014 Paul
Thomas J. Walter
www.ThomasJWalter.com
Follow Me On:
EMAIL: Tom@tastycatering.com
LINKEDIN: Thomas Walter
TWITTER: @TomWalter1971
Required Staff
303
149
100
Leadership
Culture
Human Capital
Systems and Processes, Financial
Transparency and Communication
That Scary Word!
CHANGE
The Management and M
Thomas J. Walter
(Communication & Transparency)
"A basic human need"
Leadership
Culture
Human
Capital

(Communication & Transparency)
= Sustainable
Effective Organization

+
+
+
Ingredients of
Effective Leadership
Respect - Primary Leadership Tool
Anticipate
Communicate
Delegate
Motivate
Emotional Intelligence
Perceiving Emotions
Reasoning with Emotions
Understanding Emotions
Managing Emotions
Psychological Capitol
Hope - reachable goals
Efficacy - experiencing success
Resiliency - psychological, having the will to achieve
Optimism - building confidence
Practicing Ethics
Right to be told the truth
Right to privacy
Right to not be injured
Right to implied or explicit contract

Privilege or Responsibility?
-Thomas J. Walter
-Fred Luthans Ph.D.
-Salovey & Mayer's Ability Model
-Immanuel Kant
Formula for
Employee Entanglement

Culture
Culture cannot be replicated whereas products, capabilities and services can
A prized culture attracts and retains top performers
Tasty Catering's Core Values
Core Values
Freedom & responsibility within the culture of individual discipline
7.
1.
Always moral, ethical & legal
2.
Treat all with respect
Quality in everything we do
3.
4.
High service standards
5.
Competitiveness: strong determination to be the best
6.
An enduring culture of individual discipline
Culture underpins competitive advantage and higher financial performance
Human
Capital
Screen for skill, hire for culture
60,000 thoughts per day - 6% to 8% is the average amount given to the organization
Remove disruptors - result is increased discretionary thinking
Prevent amygdala hijack for maximum entanglement and discretionary thinking
Systems & Processes
Systems & processes provide guidelines reducing the need to "manage" and allow the ability to "lead"
Great Game of Business - open book management if done correctly, creates personal and organizational alignment
-The Great Game of Business Stack & Burlingham
Effective internal communication tools including "everyone has their say, but not necessarily their way" and peer to peer communication
Recognition
& Reward

Monetary incentives alone, are not effective to value driven human capital
R & R benefits and focuses on the individual, not the organization
Intrinsic - Extrinsic - Altruistic
Kenneth R. Thompson, Ph.D.
Professor of Management
MGT 322
October 23, 2017
Culture engages employees, inspires loyalty and increases discretionary effort
Suggs Transportation
Julie Goosetree
Full transcript