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product knowledge

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by

dalal malallah

on 23 March 2016

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Transcript of product knowledge

Induction program
Boubyan Bank Products

Opening opportunities
Knowing Boubyan bank’s:

- Accounts: types, terms and features.

- Credit cards: types, terms and features.

- Fixed deposits: types, terms and features

- Packages that offered for all segments.

- Promotions.

Goals for the course
Accounts
1. Current account
-Opened in Kuwaiti Dinar and major foreign currencies.
-No profits.
-Issuing Chequebooks.
-Opening deposit of 100 K.D

2. Saving account

-Opened in KD,GBP,USD and EUR.
-Monthly profits.
-Profits are calculated based on the average daily balance.
-Opening deposit of 50 KD.

3. Premium Saving Account
-Opened in Kuwaiti Dinar Only.
-Doubled monthly profits.
-Profits are calculated based on the minimum balance.
-Opening deposit of 500 K.D

4. Salary Account
-Opened only in Kuwaiti Dinar.
-No profits.
-No chequebooks.
-No minimum deposit amount.

5. Companies Account
On Call Account

-Opened in Kuwaiti Dinar and major foreign currencies.
-Profits are calculated based on the average daily balance.
-Minimum deposit amount of 25,000 K.D or equivalent.

General Services for the Accounts
-Cardless cash withdrawal. (withdrawal 200K.D for 3 times per day)
-Cash 4 me (Civil ID). (2500 per day, 5000 per month)
-Free SMS for 1st year.
-Mini bank. (withdrawal 5000 K.D , change credit card.. )
-3Saree3.
-Update Civil ID by ATMs.
-Live chat.
- 3D secure.
- eStatement service
-Cash deposit in Boubyan bank ATMs. (5000 K.D / 90 note)
-Local 24/7 Call Center 1820082 / International Calls 22282000
-Mobile Line Prepaid, iTunes, Google play , western union and internet subscriptions through 1828080
-Mobile Banking / Online Banking www.bankboubyan.com
-Travel notification.
-iWatch App.
-Instant deposit.
-Tap & Pay.

Fixed Deposits
Types

1. Sama
-Several terms options 6, 9 or 12 months.
-Possibility of breaking the deposit before the maturity date without losing the full amount of profits. (Saving account profit).
-Automatic renewal option is available.
-Kuwaiti Dinar Only.
-Unknown profit rate.
-Minimum deposit amount of 5,000 K.D

2. Wakala
-Several terms options starting from 7 days , 12 months.
-Known profit rate.
-Automatic renewal option is available
-Kuwaiti dinar and major foreign currencies
-Minimum deposit amount of 5,000 K.D

3. Al Mona
-Several terms options 3, 6, 9 or 12 months
-Option to deposit at anytime not to wait until maturity date.
-Known profit rate.
-Automatic renewal option is available
-Possibility of breaking the deposit before the maturity date without losing the full amount of profits (20% of actual profits)
-Minimum deposit amount of 1000 K.D and maximum of 100,000 K.D
-Incremental deposits in multiples of 1,000 K.D

4. Al Jana
-Several terms options of 3, 6, 9 or 12 months.
-Option to withdrawal from the deposit with no need to break it (10,000 KD daily).
-Known profit rate.
-Automatic renewal option is available.
-Possibility of breaking the deposit before the maturity date without losing the full amount of profits (20% of actual profits).
-Minimum deposit amount of 50,000 K.D (30,000 KD blocked).

Mona Instructions:
Jana Instructions:
Credit Cards

Terms and Definitions
-You can pay your outstanding amount in multiple
flexible payments (8.33% or 100%).

Deduction Percentage
-Charge :
If a client use the credit card, the bank will deduct the full amount (100%) from his account on the due date.

-Revolving :
If a client use the credit card, the bank will deduct only part of the amount (8.33%) from his account on the due date.


-The usage of the credit card start from the 21st of the month until the 20th of the next month.

Visa Gold

-No profit.
-You can pay your outstanding amount in multiple flexible payments (8.33% or 100%).
-Free for the first year then 80 K.D revolving and 40 K.D charge
-Can be used for cash withdrawal.
-Supplementary card is available.
-Minimum installment 20 K.D
-Card details can be viewed through internet banking I.V.R and mobile banking.


-Limits :
*Against Salary from 100 K.D until 2000 K.D
*Against Block from 500 K.D until 2500 K.D
Master Card Titanium
-No profit
-You can pay your outstanding amount in multiple flexible payments (8.33% or 100%)
-Free for the first year then 80 K.D revolving and 40 K.D charge
-Can be used for cash withdrawal
-Supplementary card is available
-Minimum installment 20 K.D
-Card details can be viewed through internet banking I.V.R and mobile banking
-Access to selected VIP lounges on the Middle East
-Personal Concierge
-Free Valet Parking

-Limits :
*Against Salary from 100 K.D until 2500 K.D
*Against Block from 500 K.D until 2500 K.D

Visa signature
-Free for the first year then 150 K.D revolving and 75 K.D charge.
-Minimum installment 70 K.D
-Lounge key
-Travel Insurance
-Personal Concierge
-Free Valet Parking
-Supplementary card is available

-Terms :
*Should be a platinum ranking

-Limits :
*Against Salary from 800 K.D until 5000 K.D
*Against Block from 800K.D until 5000 K.D

-Not free for the first year .. 75 K.D charge.
-Travel insurance.
-Personal Concierge.
-Free Valet Parking.
-Supplementary card is available.
-Master hospitality.
-Complimentary fraud protection from MasterCard.
-Special offers from
www.PricelessArabia.com

-Terms :
*should be a platinum customer
*Should have visa signature

Limits :
*Against Salary from 800K.D until 1200K.D
*Against Block from 800K.D until 1200K.D
-Can’t use it for cash withdrawal in Boubyan ATMs,
-Can be used on P.O.S as well.
-You can reload your card and view your statement through website,Mobile banking or from the branch.
-Minimum deposit amount of 10 K.D and maximum of 1,000 K.D
-Annual fees 10 K.D
-The following segments are eligible:-
*Private/Platinum/Anty/Weyak/WoW
Visa Pre-Paid

-Can be used for cash withdrawal in Boubyan ATMs, -Can be used on P.O.S as well .
-Minimum deposit amount of 10 K.D and maximum of 500 K.D
-Issuing Fees 5 K.D
-Print personalized messages on your Gift Card.
-Can’t be reloaded again.

Boubyan Gift Cards
Boubyan Packages

-Guaranteed gift and a chance to win a grand prize of up to 10,000 K.D.
-Instant gift once you open the account and salary transfer verification.
-Special Discounts and offers from many retailers.
-0% profit Health Finance.
-20% discount on travel insurance.
-15% discount on personal accident.
-15% discount on House insurance.
-Free credit card for the first year.

Terms :
-Civil ID
-Salary more than 400

Weyak:
-Guaranteed gift and a chance to win a grand prize of up to 10,000 K.D.
-Instant gift once you open the account and salary transfer verification.
-Special Discounts and offers from many retailers.
-0% profit Health Finance.
-20% discount on travel insurance.
-15% discount on personal accident.
-15% discount on House insurance.
-Free credit card for the first year.
-Personal Concierge.
-Free Valet Parking.

Terms :
-Civil ID
-Salary more than 400

Anty:
-Most banking services for free.
-Guaranteed gift and a chance to win a grand prize of up to 10,000 K.D (New customers).
-50% discount on safety deposit boxes.
-Special discounts and promotions from leading companies and retailers.
-20% discount on travel insurance.
-15% discount on personal accident.
-15% discount on House insurance.
-Free credit card for the first year.


Terms :
-Civil ID

Retirees:
-Guaranteed gift and a chance to win a grand prize up to 10,000 K.D
-Personal relationship manager on call, ready to do visit and take calls.
-Fast and easy financing transaction process.
-Additional benefits on special promotions for personal finance.
-Free chequebooks for the current account.
-Free credit card for the first year.
-15% discount on personal accident.
-15% discount on House insurance.
-Travel insurance.
-Personal Concierge.
-Free Valet Parking.

Terms :
-Civil ID
-Salary more than 2000KD or Fixed deposit 30,000KD

Platinum:
-Instant gift upon transfer of student allowance.
-40% discount for new cars from Boubyan Takaful insurance.
-Every summer, 15 students can enjoy a two weeks internship at any of the Banks departments.
-Free Prepaid Card.
-Special Discounts and offers from various retailers.
-There is a special branch for students at Kuwait university.
-Monthly profits (Saving Account).


Terms :
-Civil ID
-Age from 16 years old until 25 years old

WOW:
Al Ghaly:
-Instant gift upon opening the account.
-Free electronic standing order.
-Doubled monthly profits (Premium Saving Account).
-Special Discounts and offers from various retailers.

Terms :
-Civil ID
-Child's below 14 years old
-One of the parent should open the account
-50KD deposit at any time
Boubyan Promotions
Credit Cards
Cash Back Up To 5 % from your Purchases

Boubyanbank cash back promotion is our way of rewarding our credit card holders by letting them earn up to 5% cash back on all the purchases.

What is the offer:
-Cash back will appear in the statement of credit card.
-Boubyan bank will send out SMS every month to cardholders, with details of their Cash Back earned.
-The Cash Back cannot be redeemed as cash by the cardholder.

How the Customer will acquire his cash back:
-Withdrawals from the card.
-Companies that have credit cards.
-Client pay less than 100 K.D in month.
-Clients who have a credit card on deposits (exception Platinum customer).
-Misuse of the credit card.

Offer doesn't apply to:
- Each client can convert up to 5 new customers.

-The customers :
* Kuwaiti
* Salary not less than 600 K.D
* Transfer salary on acc or salary certificate.

-Getting the customers info before opening the account.

What is the Offer:
-Employee should fill out the form and send it to the Marketing department.

-For each account transferred the customer will have either 1g of gold or 15 K.D Alshaya card.

Continued
Personal Finance
Credit that given to customers as per their request based on the creditors instructions

Personal Finance
-Commercial Banks: Giving cash money to customers with interest that determined by the Bank based on the CBK terms and conditions.

-Islamic Banks: Buying products and selling it to customers with a price containing profit where customers have to pay the amount partially, based on the CBK and Shariyah terms and conditions.

Finance in Islamic and Commercial Banks

- Constructions material
- Cars (New-used)
- Furniture
- Health Finance
- Educational expenses
- Credit cards

Customer needs
- Credit Cards


- Musawama


- Murabaha


- Qard Hassan
Financing Methods

Finance contracts

Islamic finance

Financing process

Targeted Customer

Targeted customer
Terms
Minor
Guarantor
Thank You
Thank you

Education Finance:
*Starting KD 1,000 up to KD 5,000
*Grace period up to 18 months
*0% profit on the total finance amount
*No salary transfer required


Health Finance:
*Easy monthly installments with 0% profit
*Starting KD 1,000 up to KD 15,000
*Tenure: Minimum: 12 months - Maximum: 60 months
*No salary transfer required

Education and Health Finance :
Terms :
Qardh Hasan
• Personal Finance product without any profit
• Consumer Finance
• For Boubyan and Non-Boubyan clients
• Salary does not have to be transferred to Boubyan, if it’s above KD 1,500

For Boubyan clients only-with salaries between KD 1,000 – KD 1,499:
- Maximum amount is 2.5% X salary or KD 3,000 whichever is lower
- Maximum tenure is 18 months

For Boubyan and Non-Boubyan clients with salaries above KD 1,500:
- Maximum amount is 2.5% X salary or KD 5,000 whichever is lower
- Maximum tenure is 18 months

Boubyan and Non Boubyan:
5. Al Hana
-Several terms options of 24,36 and 60 months.
-Automatic renewal option is available.
-Known profit rate.
-Monthly profits.
-Can’t withdraw or deposit.
-Minimum deposit amount of 10,000 K.D

Hana Instructions:
Terms :
Terms :
Qard Hassan :
*Customer must have his first salary deposited in June, or a salary continuation to Boubyan if no salary is yet deposited.
*0% profit on the total finance amount.


*Salary from 500 K.D to 1,499 K.D can take 3,000 (where shouldn’t exceed 2.5 x salary).
*Grace period up to 18 months.

*Salary > 1500 K.D can take 6,000 (where shouldn’t exceed 2.5 x salary).
*Grace period up to 18 months.
*Army persons : should complete 6 months / salary more than 800 K.D
*Max 40% of employee salary and 30% of retired salary.
Salary Transfer Promotion
Al Barwa:
-Specialized for real estate finance division customers.
-Personal relationship manager.
-Free chequebooks for the current account.
-Free credit card for the first year (Up to 5% cash back).
-Travel insurance.
-Personal Concierge.
-Free Valet Parking



Terms :
-Customers who are creditable to be financed at least 500,000 KD from Corporate Real Estate Division.
VISA Virtual Prepaid Card
- Can only be used online without having a real physical card produced.
- Will be able to view the virtual prepaid card (card number, expiry date and CVV)
details through Boubyan bank Internet Banking and Mobile Apps “Android/iOS”
- Minimum deposit amount of 10 K.D and maximum of 1,000 K.D
- Annual fees 10 K.D
- The following segments are eligible:-
*Private/Platinum/Anty/Weyak/WoW
Private :

-Personal relationship manager on call, 24 hours.
-Fast and easy financing transaction process.
-Extra benefits on selected financing promotions & offers.
-Free chequebooks for the current account.
-Free credit card for the first year.
-50% discount for new cars from Boubyan Takaful insurance.
-15% discount on personal accident.
-15% discount on House insurance.
-Investment funds and portfolios with monthly returns.
-Travel insurance.
-Personal Concierge.
-Free Valet Parking.
-There is a special branch for Private banking.

-Civil ID
-Available balance of 300,000K.D
Visa Infinite
- No profit
-You can pay your outstanding amount in multiple flexible payments (8.33% or 100%).
- Local / International Boubyan Concierge
- Free valet parking
- Travel insurance from Boubyan Takaful Insurance
- Unlimited access to more than 500 airport lounges (for the Card holder and one guest) across 300 cities through LoungeKey.
- Medical and legal assistance abroad.
- Can be used for cash withdrawal.
- Card details can be viewed through internet banking I.V.R and mobile banking.
- Purchase security and extended warranty insurance


Limits :
*Against Block from 6,000K.D until 10,000K.D
6. Alamel Account
-Opened only in Kuwaiti Dinar.
-No profits.
-No chequebooks.
-There is a special branch for Alamel (Farwaniya Branch).
- The Company account must be in Boubyan.
- Salary more than 250 K.D

What is the offer:
Boubyanbank cash back promotion is our way of rewarding our debit card holders by letting them earn up to 5% cash back on all the purchases outside Kuwait.

-
A currency must be non-Kuwaiti Dinar
.
- Applied for infinite, platinum,
weyak , anty

Terms :
New Salary Promotion - 2016

Objectives :
* Reward clients for transferring their salaries to Boubyan Bank.
* Make it simple for the clients to receive their gifts.
* Ensure all clients get their salary transfer gifts.

Promotion Duration :
From 1/1/2016 to 31/12/2016

Eligibility :



Salary Transfer Gifts

* The salary transfer gifts will be a KD value given in the form of a virtual or prepaid card based on the client’s segment:

* The gift amount will be automatically credited to the Prepaid/Virtual Card within 3 days from the date of the first salary hit.

* The Prepaid/Virtual Card will be free for the first year. The normal annual fees of KD10 will continue from the 2nd year onwards (except WOW customers).

Terms :
Terms :
Terms :
Access to the markets of Kuwait and the GCC through Boubyan trading site or application and that through a single account and a single screen

*Boubyan trading allows trading service through two systems :
1. Featured system Pro
2. Statute of the new Net
Trading stocks and according to Islamic law

*Websites :
1- www.bankboubyan.com
2- brokerage.boubyancapital.com

*Deposit / issuing stock certificates :
- 5 KD certificate
- cash withdrawal less than 100 KD

*Subscriptions :
• PRO :
- monthly KD 15
- the year 150 KD

7. Brokerage Account
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