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Advanced 2018 Billing Scenarios

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Transcript of Advanced 2018 Billing Scenarios

Grammar test
Solve the following grammar test using the grammar you have learned
Review the stars/goals/melody.
1) You bought the wine for dinner?
2) My coach didn't checked the homework.
3) Did my aunt came yesterday for lunch?
4) I never didn't understand that exercise.
5) My trainer did explained the task for next week.
Find the mistake
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Linking words:

Firstly, secondly, between you and me, frankly speaking, as far as I am concerned, it seems, however, therefore, as soon as, in the meantime, suddenly, in conclusion.
45 seconds non-stop
Retelling
Technique
ED ending
Rules
Grammar
Test
Do as asked.
Get in couples, you have one minute to discuss a question for today using the tense learned.

1. Why is it important to always pay your
bills on time?
Conversation
Time
What are the side effects of using drugs or alcohol?
in what situations do you drink?
what do you like drinking?
how do people behave when they are drunk?
Make up your own questions.
Pair up and discuss the questions.
Use the grammar review!
TOPIC
Billing Scenarios

PLAY
ROLE
Divide the class in two and argue
the following question.
Automatic
Fluency
Translate
1. No ha llovido en varios dias, eso me preocupa.
2. No hemos llegado a clases, apenas sabemos los temas!
3. Ella estuvo encerrado en un castillo toda su vida.
4. El es el mas alto de la clase, pero el mas tonto...

Watch the following video and answer
the questions below.
REVIEW
SPELLING
Practice the following, and spell your address
using the NATO Alphabet.
Explaining
a bill
Checking
a bill
Grammar
Test
Write down the number and the correct answer.
Multiple Choice
1. You _______ when she was ______.
a) was playing / sang
b) are playing / singing
c) were playing / singing


2. Jasmine _____ Soccer in the park.
a) was chatting
b) was playing
c) was doing

3.
We ____ dancing when Leo _______.
a) were / arrived
b) was / got
c) were/ arrives
4. My dog was ______ with the ball.
a) biting
b) licking
c) playing


Match the following words with their definitions.
New
Vocabulary
PART a:
You just received your bill and it is so high. call to customer service for more details.

part b:
you work at the call center
verify the customer's information
and give an explanation.
be creative.
GOAL: Spell your name using both alphabets.
Recovery
TIME
Check the following phrases that will help you to explain a bill. COACH: after reviewing the vocabulary go to the next slide.
Check at the bill statements to get an idea about how to read a bill. Identify the vocabulary previously learned.
Your coach will give an example. Then choose a partner, a role and practice the role play. Remember role plays are common actions, so be natural, keep it simple and have fun!
SUPER
IMPORTANT!
Remember to bring your homework about the Video Book located in "The Learning Method" according to your level! Keep in mind that Discipline is what will get you to your goal.
Expectations
intermediate
III
Use comparatives
and superlatives
in a conversation.
Be able to use
perfect tenses
(past/present).
Answer questions
using conditional:
Would.
Great energy and intonation when speaking.
Be able to apply
at least 50 phrasal
verbs
Be able to answer some job interview questions.
Be able to speak for more than 45 seconds and sound natural.
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
, REPEAT,
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
1.Account Number
2.Credit Limit
3.Available Credit
4.Billing Period
5.Past Due Amount
6.Minimum Payment
7.New Balance.
8.Transaction.
9.Payment Due Date
10. Total Due

A. The amount of money you currently have on your account.
B. The start and end dates for a specific bill
C. The minimum amount of money you can pay.
D. All your credit card movements.
E. Current Balance at the end of the billing cycle.
F. A unique number that identifies your electric account.
G. Total amount to pay.
H. The amount that was not paid on the last bill.
I.The maximum amount of money you have available.
J. The last day you have to pay your bill.
there are some useful phrases you can use in order for you to explain a bill.
Explaining
Technique
Get in couples, check the following payment history and using the vocabulary learned explain the bill to your classmate.
*As I can see on my records
*Based on my records
*I can see you made a payment for...
*you submitted a payment for the amount....
*you have an AMOUNT DUE from
* we received a payment.
*we didn't get a payment for the full amount.

What was the Credit Card number?
What was the social security number?
How much was the charge?
When was the
transaction made?
Have you ever had a problem with one of your bills?
Why do I have to pay $35 for October if my bill is only $25 monthly?
LET'S
CHECK
Look at the invoice and try to identify the parts of the bill using the previous vocabulary. Get in couples and explain the invoice to your classmate.
What's the service address?
What is the Customer's
name?
How much does he have to pay?
Does he have to pay late fees?
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