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Service Presentation - Template

Transcript: There is a difference between fast and efficient service. Do not continue to do things the same old way because that is “how they are done”. You were hired to use your experience and skills to better the organization – take that challenge seriously. It may not always be possible to say “yes” but the customer must know that you have done everything possible to help them accomplish their goal. Make eye contact, smile, and speak (when appropriate) to every customer you encounter. No exceptions. Customers of government agencies do not choose to do business with us, they have to. The only way to overcome this challenge is to provide exceptional service. The implementation of process improvement requires a global perspective. Know what the agency does. When you do, you will know that your work has purpose and that “That’s not my job” shouldn’t be part of your vocabulary. Ask and offer. Your professionalism is judged based on your appearance, your attitude, your manners, your knowledge, and your abilities. It is a package, fail on just one count and you risk making a bad impression. Use your knowledge, skills, and resources to respect your customers’ time, but never rush – it is disrespectful and it dramatically impacts both the relationship and the outcome. Keep your eyes open. If you see something that doesn’t work the way it should, take steps to make it right or at the very least, call someone’s attention to it. Customers care how many people they have to talk with to get the answers they need. If you need to transfer or hand off a customer, make sure it is to the right person, and be sure you’ve prepared that person to ensure a seamless transition. Your career and your livelihood exist because of the customer in front of you. Be grateful and appreciative. To provide accurate information, you must know your job and have a thorough understanding of agency processes. Engage with your co-workers, ask questions, keep up with your industry. There is always more to learn – attend training when it is offered. Respect your customer’s concerns about dealing with government. Resolving an issue or completing a request may take longer, but acknowledgement of the request should happen the day it is received. Know your business. Do not overpromise or under-deliver. Manage expectations by setting reasonable goals. Give careful thought to timelines and make your word your bond. Moreno Valley Service that Soars Never assume you know what your customer needs. Good questions evoke good answers, but only if you’re listening. Resolve not to interrupt. Exercise patience, be polite, and pay attention. Venture outside your world. There is no better way to gauge your success than to ask for feedback. There is no better way to demonstrate your commitment to the customer than to provide a card and offer your continuing assistance. A customer is not a football. Connect. Keep a bad mood to yourself. Respond within the same day. Say “Thank you”. Remember, first impressions matter. Treat customers like they have a choice. Put a human face on the customer’s dealings with what is often considered a complex bureaucracy. Customers enjoy doing business with people they like and trust. Yes, it is your job to make customers like and trust you. Keep your word. Remember who you work for. Ask, then be quiet and listen. Question the status quo. A customer should NEVER have to deal with your difficult day. Everything is your job.

Website presentation

Transcript: OBJECTIVES WILD ANIMALS Videos EDUCATIONAL INTENTIONS Implement technological methods to make learning attractive. Descriptions Sounds 3. Collective participation: The website was designed to facilitate the interaction between parents and children to share the same interest for the english language. UNITS Sounds Videos 1. Educate students of elementary school, committed with the environment, that participate as agents of change in support of their community. SEA ANIMALS Discover and develop new educational opportunities in another environment. Sounds Generals FOREST ANIMALS 4. Develop the values of responsibility and honesty of children, parents and teachers interested in using the tools provided by the website. Create educational applications that support student learning. Activities Spread new activities, projects and creations. (Teachers). FARM ANIMALS Especifics motivate students by posting their artistic creations and their participation in the website. 1. Vital Tool: Enhance the meaningful and autonomous English learning making it durable, cognitive, with a social sense and specially didactic. 2. Easy scope: We present a varied website, versatile and dynamic for children and adults. At the same time, anyone interested in the language with internet Access can to enjoy and use it for free. Activities Videos Welcome to our animal world. A space designed for children, teachers and parents as an aid in learning english of our children will know a little about the animal kingdom according to their habitat, sound and appearance...... Enjoy 5. Our intention is to do more fun the english language. In that way you will not find long theories, entangled examples or drawings in black and White. From the start “The Animal World” is an explosión of color, textures, videos, sounds and images Descriptions Facilitate teamwork through a globalized work project. (Parents-children) (teachers-children). Videos be used as educational resource. 3. Create a didactic and pedagogic instrument that will not interfere with nature or causes damage in our environment. The website explains the differents caracteristics of Animal world making it an a real experience. INTRODUCTION Activities Activities This is an interactive space, aimed to parents, teachers and specially to basic school children. The purpose of this website is provide different segments and didactic activities as audiovisuals, images, logic games, mental agility, writing, graphics and vocabulary to facilitate the english language learning based on meaningful learning that allows the children internalize the concepts in an easy way, basing the english as a second language. This space is focused especifically in the names, description and characteristics of animals. Descriptions Link the parents in the learning process of their children while they learn at the same time. Promote the knowledge of TIC. An your use in an safely way. 2. Provide technological tools to develop and promote the learning of English specifically the animals and their appropriate vocabulary by means of videos, audios, interactive games, and activities that combine fun with reason. Sounds Encourage the implantation of new technologies in the families environment. Descriptions

Catrinck Website Service

Transcript: RoDi’ Objectives #2 Sales and Marketing plan Our Clients Provide our client's customer with 100% satisfaction Roseana DeSouza- CEO/ Founder RoDi Website Service Startup E-commerce business processes sales, technical support,or digital delivery of items Web Hosting - Access the WWW Website Design - Potential customers Search Engine Optimization- Search Results Domain names - Get your Identity The Service quality content ease of use quick download frequent update Competition Few employees; no need for a massive team until necessary. No office; most work can be done off-site or from the home. Server space can be bought from data center or run out a home at first. RoDi’ Objectives #1 Branding - Pick the right one Go Daddy- largest hosting provider of secure websites in the world Dreamhost - Carbon neutral Wildwest- Nationwide Bluehost - Offers unlimited service Initial investment is out of pocket. If no additional server space or large hiring is required. Profit Breakeven: very early, within ~3 months Equity Breakeven: depends on growth. With minimal first year growth: ~6 months With large first year growth: ~12-18 months. To help you deliver the results from your plans in half the time that you could without us! Personal Website Blogs, Photo, chat How? Objective design Operations and Support Dimitri Stathopoulos- CEO/ Founder Small/Mid-sized, organizations and companies informational and multiple functions : video delivery, login, photo galleries, blogs, Social Network Personalized e-mail Town newspaper ads Business Cards Professional meetings Charity Financial Projections

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