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Website Service Presentation Template

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Service Presentation - Template

Transcript: There is a difference between fast and efficient service. Do not continue to do things the same old way because that is “how they are done”. You were hired to use your experience and skills to better the organization – take that challenge seriously. It may not always be possible to say “yes” but the customer must know that you have done everything possible to help them accomplish their goal. Make eye contact, smile, and speak (when appropriate) to every customer you encounter. No exceptions. Customers of government agencies do not choose to do business with us, they have to. The only way to overcome this challenge is to provide exceptional service. The implementation of process improvement requires a global perspective. Know what the agency does. When you do, you will know that your work has purpose and that “That’s not my job” shouldn’t be part of your vocabulary. Ask and offer. Your professionalism is judged based on your appearance, your attitude, your manners, your knowledge, and your abilities. It is a package, fail on just one count and you risk making a bad impression. Use your knowledge, skills, and resources to respect your customers’ time, but never rush – it is disrespectful and it dramatically impacts both the relationship and the outcome. Keep your eyes open. If you see something that doesn’t work the way it should, take steps to make it right or at the very least, call someone’s attention to it. Customers care how many people they have to talk with to get the answers they need. If you need to transfer or hand off a customer, make sure it is to the right person, and be sure you’ve prepared that person to ensure a seamless transition. Your career and your livelihood exist because of the customer in front of you. Be grateful and appreciative. To provide accurate information, you must know your job and have a thorough understanding of agency processes. Engage with your co-workers, ask questions, keep up with your industry. There is always more to learn – attend training when it is offered. Respect your customer’s concerns about dealing with government. Resolving an issue or completing a request may take longer, but acknowledgement of the request should happen the day it is received. Know your business. Do not overpromise or under-deliver. Manage expectations by setting reasonable goals. Give careful thought to timelines and make your word your bond. Moreno Valley Service that Soars Never assume you know what your customer needs. Good questions evoke good answers, but only if you’re listening. Resolve not to interrupt. Exercise patience, be polite, and pay attention. Venture outside your world. There is no better way to gauge your success than to ask for feedback. There is no better way to demonstrate your commitment to the customer than to provide a card and offer your continuing assistance. A customer is not a football. Connect. Keep a bad mood to yourself. Respond within the same day. Say “Thank you”. Remember, first impressions matter. Treat customers like they have a choice. Put a human face on the customer’s dealings with what is often considered a complex bureaucracy. Customers enjoy doing business with people they like and trust. Yes, it is your job to make customers like and trust you. Keep your word. Remember who you work for. Ask, then be quiet and listen. Question the status quo. A customer should NEVER have to deal with your difficult day. Everything is your job.

Catrinck Website Service

Transcript: RoDi’ Objectives #2 Sales and Marketing plan Our Clients Provide our client's customer with 100% satisfaction Roseana DeSouza- CEO/ Founder RoDi Website Service Startup E-commerce business processes sales, technical support,or digital delivery of items Web Hosting - Access the WWW Website Design - Potential customers Search Engine Optimization- Search Results Domain names - Get your Identity The Service quality content ease of use quick download frequent update Competition Few employees; no need for a massive team until necessary. No office; most work can be done off-site or from the home. Server space can be bought from data center or run out a home at first. RoDi’ Objectives #1 Branding - Pick the right one Go Daddy- largest hosting provider of secure websites in the world Dreamhost - Carbon neutral Wildwest- Nationwide Bluehost - Offers unlimited service Initial investment is out of pocket. If no additional server space or large hiring is required. Profit Breakeven: very early, within ~3 months Equity Breakeven: depends on growth. With minimal first year growth: ~6 months With large first year growth: ~12-18 months. To help you deliver the results from your plans in half the time that you could without us! Personal Website Blogs, Photo, chat How? Objective design Operations and Support Dimitri Stathopoulos- CEO/ Founder Small/Mid-sized, organizations and companies informational and multiple functions : video delivery, login, photo galleries, blogs, Social Network Personalized e-mail Town newspaper ads Business Cards Professional meetings Charity Financial Projections

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