Transcript: Reaching the Goal Our School for the Future Present the website that contains our 'School in the Future' Discuss the components of our school vis-a-vis learning and teaching Share insights on how the educative process be in the future in our context Insights http://light housecog7.org We 'll walk you through our school of the future! http://www.wix.com Welcome! Acknowledgment http://www.georgetown.edu/story/1242663628873.html http://www.brentwood.bc.ca/campus-life/facilities.html, accesed 28/4/2012 http://www.featurepics.com/online/Empty-Classroom-1522241.aspx http://www.momoy.com/2009/08/14/modern-college-interior-design-by-clive-wilkinson-architects/ http://www.plcarmidale.nsw.edu.au/welcome-to-plc/facilities.php http://arweb.sdsu.edu/es/virtualtour/chem_sciences.html http://www.jennyjones.info/index.php?/sheds/charter-school-sports-and-drama-complex/. The website Flow References Objectives Questions
Transcript: MSE Website Template Campus Standards Campus Standards Talk to Rich H Type of standard we expect to see in: Projector Speakers Wiring Processor ADA Classrooms Media Systems Classroom Media Systems Move current "button" to refect under MSE page https://it.stonybrook.edu/services/classtech#faq-section-44560 Self Service Systems Ask Greg for wiring diagrams Self Services Systems Wiring Diagrams for: Small, Medium, Large Conference rooms Classrooms, Lecture Halls, discussion rooms Maintenance Standards Maintenance Standards Items we check on a X-__times looking for issues outside of class time Preventive Maintenance Test systems Student Workers testing for us Vacuuming Dust off equipment Firmware Updates Best Practices Best Practices What MSE / AV would like to see when rooms are being used Provide your own adapters No food / Drink near electronics Shut off room when done If there is an issue please create a ticket Training before classes start MSE Projects Projects from before and future Projects Physics / ESS Rockland 111 Psych A One Button Studio Zoom Room
Transcript: There is a difference between fast and efficient service. Do not continue to do things the same old way because that is “how they are done”. You were hired to use your experience and skills to better the organization – take that challenge seriously. It may not always be possible to say “yes” but the customer must know that you have done everything possible to help them accomplish their goal. Make eye contact, smile, and speak (when appropriate) to every customer you encounter. No exceptions. Customers of government agencies do not choose to do business with us, they have to. The only way to overcome this challenge is to provide exceptional service. The implementation of process improvement requires a global perspective. Know what the agency does. When you do, you will know that your work has purpose and that “That’s not my job” shouldn’t be part of your vocabulary. Ask and offer. Your professionalism is judged based on your appearance, your attitude, your manners, your knowledge, and your abilities. It is a package, fail on just one count and you risk making a bad impression. Use your knowledge, skills, and resources to respect your customers’ time, but never rush – it is disrespectful and it dramatically impacts both the relationship and the outcome. Keep your eyes open. If you see something that doesn’t work the way it should, take steps to make it right or at the very least, call someone’s attention to it. Customers care how many people they have to talk with to get the answers they need. If you need to transfer or hand off a customer, make sure it is to the right person, and be sure you’ve prepared that person to ensure a seamless transition. Your career and your livelihood exist because of the customer in front of you. Be grateful and appreciative. To provide accurate information, you must know your job and have a thorough understanding of agency processes. Engage with your co-workers, ask questions, keep up with your industry. There is always more to learn – attend training when it is offered. Respect your customer’s concerns about dealing with government. Resolving an issue or completing a request may take longer, but acknowledgement of the request should happen the day it is received. Know your business. Do not overpromise or under-deliver. Manage expectations by setting reasonable goals. Give careful thought to timelines and make your word your bond. Moreno Valley Service that Soars Never assume you know what your customer needs. Good questions evoke good answers, but only if you’re listening. Resolve not to interrupt. Exercise patience, be polite, and pay attention. Venture outside your world. There is no better way to gauge your success than to ask for feedback. There is no better way to demonstrate your commitment to the customer than to provide a card and offer your continuing assistance. A customer is not a football. Connect. Keep a bad mood to yourself. Respond within the same day. Say “Thank you”. Remember, first impressions matter. Treat customers like they have a choice. Put a human face on the customer’s dealings with what is often considered a complex bureaucracy. Customers enjoy doing business with people they like and trust. Yes, it is your job to make customers like and trust you. Keep your word. Remember who you work for. Ask, then be quiet and listen. Question the status quo. A customer should NEVER have to deal with your difficult day. Everything is your job.
Transcript: A Quick reminder of what I did... 1. I held a book sale to raise money for an organization named Pratham. 2. I participated in the Hope For Haiti Club At SAS 3. Sarah Shaker and I read books we collected to kids who were underpriveleged. My Service Website Now for MY site... My Home Page... A Brief Intro to the site contents... My Hope For Haiti Page... A lengthy explanation of our Tops 'n' Flops event at the country fair... Followed by some pictures... And Lastly, a video we sent to Haiti (courtesy of Mrs.Forgeron) that informed Haiti of our club and work... I chose not to include my Fundraising project for Pratham. I did raise a good amount of money to donate... But I still didn't reach the end point that I wanted to. I learned how difficult it is to plan an entire project on your own. I guess the entire process was just a great experience that will help me as I continue my service. And I'd do it again in a heartbeat. Their Website...
Transcript: efficient university website provides a variety of online services easy access to information you desire quick communication modern What will be new? We will implement a messenger like chat-system to have a quick communication with the desired person of authority or teacher on the main web page and a mobile app is planning to be created for the chat. (вставить фотку) Our website service Our service We will decrease the amount of website, that are used by the university, by putting all the needed information on one main web page. The web page will have a video introduction, that will include a tutorial on what are and how to use all the services, the university provides( including how to enroll on curses, exams etc.) group 5 "Our goal is to make life easier for both students and teachers!" Logo
Transcript: RoDi’ Objectives #2 Sales and Marketing plan Our Clients Provide our client's customer with 100% satisfaction Roseana DeSouza- CEO/ Founder RoDi Website Service Startup E-commerce business processes sales, technical support,or digital delivery of items Web Hosting - Access the WWW Website Design - Potential customers Search Engine Optimization- Search Results Domain names - Get your Identity The Service quality content ease of use quick download frequent update Competition Few employees; no need for a massive team until necessary. No office; most work can be done off-site or from the home. Server space can be bought from data center or run out a home at first. RoDi’ Objectives #1 Branding - Pick the right one Go Daddy- largest hosting provider of secure websites in the world Dreamhost - Carbon neutral Wildwest- Nationwide Bluehost - Offers unlimited service Initial investment is out of pocket. If no additional server space or large hiring is required. Profit Breakeven: very early, within ~3 months Equity Breakeven: depends on growth. With minimal first year growth: ~6 months With large first year growth: ~12-18 months. To help you deliver the results from your plans in half the time that you could without us! Personal Website Blogs, Photo, chat How? Objective design Operations and Support Dimitri Stathopoulos- CEO/ Founder Small/Mid-sized, organizations and companies informational and multiple functions : video delivery, login, photo galleries, blogs, Social Network Personalized e-mail Town newspaper ads Business Cards Professional meetings Charity Financial Projections
Transcript: Client Name goes here MM/DD/YYYY Client Logo Proposal Sales & Marketing Classic Website PRODUCTS MENU HEADER RESERVATION MENU Full Preview Website PRODUCTS MENU HEADER RESERVATION MENU The Brief The Brief Objectives Objectives Objective 1 Objective 2 Objective 3 Strategy Strategy First Action First Action Second Action Second Action Third Action Third Action Next Steps Next Steps Timeline Timeline #1 #2 #3 Pricing Pricing OFFER 1 $1,000 Service 1 Service 2 Service 3 Service 4 Service 5 OFFER 2 $2,000 Service 1 Service 2 Service 3 Service 4 Service 5 $3,000 Service 1 Service 2 Service 3 Service 4 Service 5 OFFER 3
Transcript: Target Market Up and running for the past six months Over 1400 customers in the Greater Toronto Area $84,212 in profits (up to June 1, 2014) Expected expansion throughout Canada within 2 years Website based service Unique roommate finder Takes roommate compatibility into account Ensures to find the perfect roommate based on numerous factors Monthly membership fee $19.99/month Low-range price Sales not affected by economy Website banners Social networking Upgrade software Additional hardware Hire an assistant Attain more customers through advertising and promotion Have profits of $563,000 for the year of 2015 Competitive Advantage & Competition Business Objectives Compatibility Psychological questions Innovative software Minor competition: Kijiji, Toronto Roommates, Easy Roommate and newspapers Loans and Sales eRoomie Inc. What is eRoomie? Aged 18-35 Males and females In post-secondary programs Building their careers Individuals in urban cities Price & Promotion
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