HOPE presentation for Security
Transcript: Crisis Response to the Homeless Population Resources What can I (instead of we) do for you? I see your point. I would get upset in a similar situation. EMS Emergency Detention Police Shelter Food Clothes Paraphrasing Minimal Encouragers Active Listening Skills Mental Health and Addictions Loss of identifications Social Impairment Homeless Issues Engage Assess Resolve Safety/Tactics Ugh Huh! Yes Hmm! Non-verbal body language Rule of 3 "I" Messages Waiting to respond vs. Waiting to understand Open-ended Qustions Homeless Outreach Positive Encounters sapdhopeteam@sanantonio.gov Statement of emotions heard You sound angry(sad, depressed, hurt,excited, etc.) SAPD HOPE Team E.A.R. Model Effective Pauses Brief follow along Repeat last few words Inflect tone up to encourage to go on. Inflect tone down to affirm their point. No Fewer than 3 people present while handling any situation with a homeless person. Distance M.O.R.E.P.I.E. Minimal encouragers Open-ended questions Reflecting/mirroring Emotional labeling Paraphrasing "I" message Effective pauses Priority Shelter- H4H, Salvation Army, Men's Rescue Mission Clothes- H4H, CAM, Travis Park Methodist Church Food- H4H, CAM, Church Under the Bridge, TPMC, Catholic Workers House ID Recovery- HOPE Team, CAM, H4H, Chrysalis Medical- Brady Green, H4H, TPMC, ER, EMS Crisis Intervention- Non-emergency 207-SAPD, 911, Bike Patrol 207-7764, Crisis Line 223-SAFE Emergent Services Active Listening Skills Emotional Labeling Off. Joe Farris #411 joe.farris2@sanantonio.gov 210-508-4210 Off. Monty McCann #1223 monty.mccann@sanantonio.gov 210-508-3306 Never sacrifice safety for rapport! Loss of Executive Skills Personal hygiene Manners Following instructions or directions Courtesy Orientation How would you like to leave? Where can you go now? Would you like to wait for the police? Reflecting/mirroring Always maintain a safe distance when contacting a homeless person. Social Impairment Crisis Response
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